Aug
26
Spanish, spoken by 400 million people is the third most widely-spoken language in the world after English and Mandarin. The Spanish speaking people constitute the fastest growing groups in the world. In the next 30 years, there will be 530 million Spanish speakers with over 100 million living only in...
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Aug
19
We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the customer service industry. Let us find out what role accent plays in call center outsourcing solutions and what are the...
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Aug
12
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents routinely make the same mistakes that diminish the brand value and costs valuable customers. To ensure that your live chat...
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Aug
05
Customer care is a serious business and you have to remember this basic fact that you can’t always say “yes” to every customer’s request. Learning to say “no” is an art that needs a lot of personal training and control. Sooner you learn this is better for you because it is one of...
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Jul
30
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help to various teams in an organization making them more efficient and in tune with customer goals and attitudes. However, most...
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Jul
22
In last few years, Airbnb has changed the way people travel around the world. Airbnb currently operates in more than 190 countries giving freedom to travelers to look for their stay in other than hotels or other such accommodations and also explore a city like a local. Let us examine...
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Jul
15
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of any brand depends on its quality, convenience and reliability which is only possible by making these ingredients an integral part...
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Jun
17
It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that could happen only if utmost importance is given to every step, which helps to close the deal. Talking of retail...
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Jun
10
There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for good service, they will never brook bad customer support even for free! However, good customer support is important not only...
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Jun
03
Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out and delivery orders instead of on sit-in orders. The reason is not only price but also convenience. People like the...
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