Aug 05

Learn the art of saying ‘no’ to customers without making them upset

Customer care is a serious business and you have to remember this basic fact that you can’t always say “yes” to every customer’s request. Learning to say “no” is an art that needs a lot of personal training and control. Sooner you learn this is better for you because it is one of... read more →

Jul 30

How to make sure that customer insights result in actionable value

Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help to various teams in an organization making them more efficient and in tune with customer goals and attitudes. However, most... read more →

July 30, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Satisfaction, Customer Service, Customer Support, Online Customer Service

Jul 22

How Airbnb aced the ‘Global’ Challenge. 11 Strategies that will leave you awed

In last few years, Airbnb has changed the way people travel around the world. Airbnb currently operates in more than 190 countries giving freedom to travelers to look for their stay in other than hotels or other such accommodations and also explore a city like a local. Let us examine... read more →

July 22, 2019
Deeksha Dadu
Customer Support, French Call Centre, Japanese Call Center Services, Multilingual call center solutions, Multilingual Customer Service

Jul 15

How to Inculcate ‘Customer-Obsessed’ Culture in your Company

We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of any brand depends on its quality, convenience and reliability which is only possible by making these ingredients an integral part... read more →

July 15, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Service, Customer Support, Outsourcing

Jun 17

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Simple Strategies to offer an awesome Post-Purchase Customer Experience

It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that could happen only if utmost importance is given to every step, which helps to close the deal. Talking of retail... read more →

Jun 10

How good customer support benefits trickle down to other departments

There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for good service, they will never brook bad customer support even for free! However, good customer support is important not only... read more →

Jun 03

With Rising Labor Costs Restaurants Are Utilizing Off Premise Support

7 Reasons why restaurants should seriously consider Outsourcing Order Taking

Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out and delivery orders instead of on sit-in orders. The reason is not only price but also convenience. People like the... read more →

June 3, 2019
Deeksha Dadu
Customer Support, Multilingual Customer Service, Online Customer Service

May 27

Why Multilingualism matters, lessons from Uber

In these times of cut-throat competition, a lot depends on the quality of your customer service which can either make or break your brand. Multilingual customer support has become an essential part of customer service because it allows businesses to expand their reach and improve the way they communicate with... read more →

May 20

Lessons on CX from the top 3 global brands that you should learn from

While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem. But customer experience has a lot more about it than just customer service. CX or customer experience transpires through the... read more →

May 20, 2019
Deeksha Dadu
Call Center Solutions, Chinese Call Centre, Customer Satisfaction, Customer Support, Multilingual Customer Service

May 13

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Tips to manage Multilingual Social Media like a Pro

Business必利勁 es today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in the United States enjoy a similar market in a country like India and vice-versa. What's noteworthy is how the significance... read more →

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