When your customers face issues with your products or services, how promptly and proactively you provide the resolution shapes your customers’ perceptions about your brand and determines how long term they will be with you. We understand the critical nature of technical support and hence, our Technical Support Solution is aimed at providing immediate help and fast resolution to your customers. Our technical support specialists patiently listen to the issue and make sure that they fully comprehend the problem before jumping to troubleshooting. They empathize with your agitated customers to calm them down and then work with them to resolve the issue to your customers’ satisfaction. Our Tech smart processes are designed to increase the first-time resolution and reduce customer handling time.
We not only provide Level 1 support but are also capable of handling complex tier 2 and tier 3 support questions for both consumer and enterprise customers. All our tech support specialists have an educational background in engineering and most have prior experience in Tech support. They are all adept at handling issues that include Product/Service Activations, Installation and co-ordination, Problem Simulation and Diagnostics etc. for both consumer and enterprise customers.
We work with you to ensure that our technical support team is thoroughly trained in your products or services and are able to provide seamless and uninterrupted support to your customers. We provide multiple touchpoints over email, phone and live chat 24x7x365 so that we are easily accessible for your customers when they need urgent help. We help you reduce support costs through efficient resource utilization.
Our focus is to help you build customer loyalty & develop a competitive edge by swift troubleshooting & problem resolution. Timely and appropriate actions taken by us ensure that your customers don’t escalate their issues on social media and the only word spoken about a brand on public platforms is positive.