Given China’s largest population and huge spending on retail, especially overseas brands and luxury goods, no retailer in the world can afford to ignore Chinese market. However, the biggest hurdle retailers face is the language roadblock. There is still a minority population that is able to converse in English. Some may argue for automated translation tools as the solution. However, we believe that the very basis of customer experience is the need for meaningful communication in the language that your customers are comfortable speaking. Automated translation often fails to achieve that. Poor customer service experience can send an unintentional message to your Chinese customers that they are important enough to sell to but not important enough to support.
At LiveSalesman, we offer Chinese language support in both Cantonese and Mandarin, delivered by natives with Chinese as their mother tongue. Most of the people in our Chinese Support team either hail from China or have worked and lived in China and hence, they all are well familiar with the local culture and consumer behaviour. They all have the strong command over written and spoken English so our clients get the benefit of bilingual support in Chinese and English with the same agents. It also makes it easier for our clients to train communicate with the team that is working for them.
Our Chinese Support is available for Customer Support, Sales, Social Media Management and Support, Cross-sell and Upsell, Order Management, Tech Support, Retention, Phone Answering, Fraud Prevention, and Chargeback Management.