If Europe is your target market, you cannot afford not to provide customer service in German. German is the official language in six sovereign states, which have a combined population of over 100 million people and hence is spoken natively by over 100 million people in Europe or 13.3% of all Europeans making it the most widely spoken native language in the European Union and the second most spoken native language in Europe after Russian and above French and English. It is the third most important foreign language in the English-speaking world, after French and Spanish. Switzerland has four national languages (German, French, Italian, Romansch), of which German is the most spoken with almost 65% of the population claiming it as a first language. It is one of the official languages of the European Union.
We understand that it can be prohibitively expensive for businesses to internally hire German-speaking agents, especially if you need them to work outside business hours. Setting up a full-fledged call center of your own in Europe can be a costly affair. At LiveSalesman, we offer our clients cost-effective German language call center solutions so that they can grow confidently grow in rich and flourishing European markets.
Our German language call center solutions are available for Customer Support, Sales, Social Media Management and Support, Cross-sell and Upsell, Order Management, Tech Support, Retention, Phone Answering, Fraud Prevention, and Chargeback Management.