In Europe, French is the official language in Belgium, France, Luxembourg, Monaco and Switzerland and is one of the official languages of the European Union. Not only in France but around the world knowledge of French is looked upon as a professional and personal advantage. The French government has long been an active advocate for the use of French. French is a global language and it is evident from the fact that it is spoken around the world in 29 countries, with 274 million native speakers which makes it the fifth most widely spoken language in the world. It is the fourth most widely used language on the internet. French is not only preferred but is also the only language of communication for the majority of the population in France. French people take pride in their language and often choose not to speak in any other language. French people tend to trust customer service more to provide accurate information if they speak in their native language. The inevitable conclusion is that if you are planning to sell in Europe or other French-speaking geographies, providing Customer Support in French is not a choice but is a pre-requisite. Hiring and managing French-speaking agents in-house poses many operational challenges and hence an in-house French Call Centre may not be an economically viable solution for all businesses. Hence, partnering with a third party French Call Centre provider that specialises in providing French Call Centre Support is the best solution.
At LiveSalesman, we offer 24×7 Outsourced French Call Center Solutions, delivered by natives with French as their mother tongue. All our French Call Centre agents have an excellent understanding of French culture, consumer behaviour and expectations. Our French Call Centre agents are not only fluent in French but also have a firm grasp on both written and spoken English, giving our clients the advantage of bilingual support in French and English with the same people. We offer French Call Center Solutions for Customer Support in French, Sales support in French, French Social Media Management and Support, Cross-sell and Upsell, Order Management, Tech Support, Retention, Phone Answering in French, Fraud Prevention, and Chargeback Management.