Coronavirus(COVID-19) has spread like a wildfire affecting people in various continents and killing people far and wide. Be it Asia, Europe, or Americas; the virus has created an atmosphere of fear with multiple governments putting in restrictions and asking businesses to work from home and going into quarantine mode, creating a dire situation of panic and chaos for companies and its employees. This is a busy time for all businesses operating with an all-hands-on-deck approach. Businesses are faced with a sudden surge of customer support enquiries. On top of that, companies are having a hard time administering benefits to employees who have been quarantined due to the spread of Coronavirus.
The looming epidemic has exposed the lack of adequate prepartions for majority of the businesses worldwide. Developing a consistent business continuity plan, putting in place the required procedures to ensure uninterrupted delivery of critical business functions during unforeseen disruptive periods and making sure that employees adhere to them is no cakewalk!
At LiveSalesman, we have taken concrete measures to ensure that we are able to fully support our clients. We are committed to help mitigate any impact on the continuity of businesses, particularly with respect to customer support and contact center operations, due to staff shortage caused due to an abrupt influx of incoming queries or potentially reduced staff availability as they transit to a work-from-home model.
With robust contingency plans and processes already in place, we have developed specialised quick-start business continuity services that allow businesses to outsource their Call Center, Inbound Customer Support and other Back Office Functions to us to combat labor disruptions. Our services such as emergency call center services, overflow call center service, disaster backup call center service, customer service outsourcing and bpo services can be rapidly deployed with minimal effort in less than a week. This effectively brings down the pressure on our clients and enables them to focus their efforts on recovery, resumption and future course of action while we take care of their customer support and other back office tasks in the face of Coronoavirus crisis.