It is often observed that in small and mid-sized hotels front desk staff is expected to attend to incoming calls, a lot of which may be from prospective customers who need to ask some questions before they make the reservation with you. Now, when the same staff is occupied attending to the guests at the front desk, chances are that the calls will go either unanswered, will not get answered in a timely manner or will get answered in a hurry. These unanswered or mishandled calls may be costing you much more in new business than you even realise. And of course, when your front desk staff is constantly distracted by ringing phones, they can’t give your in-house guests the undivided in-person attention they deserve.
Another challenge these hotels face is the absence of round the clock reservations support. As a hotel, you depend heavily on international customers who may call you outside your business hours and if you are not answering those calls, you can rest assured that someone in your competition is.
Partnering with us makes sure that you are able to give dedicated in-person attention to your current guest and unparalleled support to your prospective customers. We offer 24×7 Hotel Reservations Call Center Solution, delivered by our team of highly skilled and professionally trained reservation experts who answer all your incoming calls promptly and courteously to provide assistance to your prospective guests. Our objective is to convert more calls to confirmed bookings and maximize revenues through up-sell and cross-sell while improving overall guest satisfaction, something your multi-tasking staff can’t always concentrate on and can find overwhelming among other duties they handle.
Our solution especially benefits small and mid-sized hotels for whom it does not make economic sense to have round the clock dedicated reservations team in-house. The other advantage you is that we can easily tailor our services to meet the unique needs of your property that larger call centers don’t always accommodate.
Our value proposition is simple- we will be a revenue source and not an expense for you! We will generate more than enough revenue that not only pays for our services but will also add incremental revenue to your top line. We have various flexible payment plans that include pay per conversion so you pay us only when we perform.