24X7 Hotel Reservations Call Center

Missed Calls= Missed Business

Performance Based

both pay per booking & fixed cost options

Experienced Professionals

from hospitality background

24/7/365 Capability

choose round the clock or limited hours

Native Multilingual Support

in Over 15 European and Asian Languages

Maximise Direct Bookings

save on hefty OTA commissions

Increase Room Occupancy & Revenue

through up-sell and cross sell

It is often observed that in small and mid-sized hotels front desk staff is expected to attend to incoming calls, a lot of which may be from prospective customers who need to ask some questions before they make the reservation with you.  Now, when the same staff is occupied attending to the guests at the front desk, chances are that the calls will go either unanswered, will not get answered in a timely manner or will get answered in a hurry. These unanswered or mishandled calls may be costing you much more in new business than you even realise. And of course, when your front desk staff is constantly distracted by ringing phones, they can’t give your in-house guests the undivided in-person attention they deserve.

Another challenge these hotels face is the absence of round the clock reservations support. As a hotel, you depend heavily on international customers who may call you outside your business hours and if you are not answering those calls, you can rest assured that someone in your competition is.

Partnering with us makes sure that you are able to give dedicated in-person attention to your current guest and unparalleled support to your prospective customers.  We offer 24×7 Hotel Reservations Call Center Solution, delivered by our team of highly skilled and professionally trained reservation experts who answer all your incoming calls promptly and courteously to provide assistance to your prospective guests. Our objective is to convert more calls to confirmed bookings and maximize revenues through up-sell and cross-sell while improving overall guest satisfaction, something your multi-tasking staff can’t always concentrate on and can find overwhelming among other duties they handle.

Our solution especially benefits small and mid-sized hotels for whom it does not make economic sense to have round the clock dedicated reservations team in-house. The other advantage you is that we can easily tailor our services to meet the unique needs of your property that larger call centers don’t always accommodate.

Our value proposition is simple- we will be a revenue source and not an expense for you! We will generate more than enough revenue that not only pays for our services but will also add incremental revenue to your top line. We have various flexible payment plans that include pay per conversion so you pay us only when we perform.

Did you know that 67% of callers who can’t reach a real person hang up the phone
out of frustration? And 34% of those who hang-up do not call back?

24×7 Reservations & Information

Most of the people in our reservations team are experienced professionals from the hospitality background and are very familiar with how things work in the industry. Every call is answered in a structured way with the aim of converting more calls to bookings, achieving highest room occupancy and maximising average room rate through cross-selling and upselling. We help you get more direct booking and save on hefty OTA commissions. We respond to all your prospective guests’ questions about hotel’s amenities, availability, rates, benefits of different package plans, hotel’s cancellation policy etc. so that they can take an educated decision. Our superior support helps you project a polished and professional image of your hotel, setting the stage for better ratings on review sites like TripAdvisor. Integrating with your online booking system, our reservation experts can change or cancel existing reservations, process new reservations for future guests and can even process payments over the phone.

Bilingual Customer Service Outsourcing

24X7 Hotel Telephone Operator

We offer off 24×7 Telephone Operator Sevice wherein we answer incoming calls
 & direct call to guest rooms, staff, or departments through the switchboard or PBX system. We can take room service and maintenance requests and coordinate with your staff to get them executed satisfactorily. Message taking, wake up call and directory services for your hotel guests are some of the other functions we can render.

Retentions- Prevent Cancellations

Our team of retention specialists are adept at preventing booking cancellations and exercise sound judgment on how to retain customers in a way that is both in the customers’ and in your hotel’s interest. Communicating effectively with guests who call to cancel a reservation, they identify the reason for their cancellation 
request. Based on the reason, they try to resolve customer complaints, concerns and positively position the benefits and value of sticking with the current reservation with your hotel against any competitive offerings your guests may be considering. Ultimately, they align your hotel’s features, amenities and pricing to the needs and interests of the customers to overcome their objections and make sure that they do not cancel the reservation.