Remember, when users arrive on your website they are looking for ‘instant’ answers. The faster you serve those answers, the better you’ll convert. Hence, 24×7 Live chat Customer Support has become an essential CX channel, allowing your customers to interact with you at their convenience. However, providing timely, responsive, and round the clock, assistance is the key is if you want to reap the true benefits of live chat. If left offline or not done right, live chat can be counterproductive and adversely affect your brand image. It may not always be possible to allocate dedicated resources to man live chat in-house, especially when they can be better utilized for your core business functions, hence you should outsource live chat support to an experienced 24×7 Call Centre that specialises in outsourced live chat customer support.
With our dedicated outsourced 24×7 live chat agents manning your chat, you can rest assured that your customers will always get friendly, professional and personalised on-demand assistance in real time over Live Chat. Your customers will appreciate that. Our live chat operators show them that you care and are willing to extend help proactively. With our fully managed outsourced Live Chat service, we offer you an opportunity for human connection that cultivates trust and boosts relationship with your customers, something that a website can’t achieve.
Another fringe benefit, our outsourced live chat agents can interact with more than one customer at a time, reducing wait time for your customers and costs for you without compromising the quality of the customer experience.