In today’s age, as a business, you are expected to be available at your customer’s disposal, no matter what time or channel they choose to contact you. Therefore an Omnichannel Inbound Call Center is an integral part of your business. However, maintaining an in-house Inbound Call Center poses many challenges. Cost of recruiting specialized staff, training, office space, and infrastructure maintenance are just some of the significant ones.
A good alternative is to collaborate with an experienced and professional 24×7 Inbound Call Center Services and BPO provider that acts as your representative and takes care of all your necessary functions and customer issues for you. So, even when your business is closed, your work is getting done and customer issues don’t pile up, leaving little scope for any complaint or unnecessary escalations.
With over 18 years of experience in providing high-quality Inbound Call Center and BPO services, LiveSalesman is a renowned name among business process outsourcing companies. We work with our clients like partners, not third-party vendors. We don’t believe in just ‘answering’ queries and going home. We adopt a consultative approach to make your customer service and operational processes much more streamlined and efficient. We incorporate and implement strategical solutions that help you plug the loopholes in your processes and reduce cost while enhancing customer experience and driving higher revenue. We help you automate tasks which don’t necessarily require human intervention so that your customer service and operations team can spend more time on things that actually need their attention.
Our Call Centers are equipped with advanced cutting-edge technology and robust infrastructure that ensures uninterrupted service for our clients. We empower our clients with tools such as real-time reporting and analytics to maintain transparency and to offer valuable business insights.
We have several years of experience and expertise in managing inbound and outbound call center services for various small to large clients. Our in-house recruitment, training and quality departments make sure that we and our clients have full control over the projects we take up. Our portfolio of inbound call center services can be broadly categorised under sales, customer service, answering service and tech support delivered over Live Chat, E-mail, Phone and Social Media Channels. All our Inbound Call Center Services are scalable and can be fully customised according to client requirements. Keeping the client’s brand culture intact and resounding is the common denominator that all Inbound Call Center services share.