There is an increasing demand for Japanese call center services, specially bilingual Japanese call center agents. Here is why. Japan is one of the highly industrialized and technologically advanced countries in the world. It is the third-largest economy in the world, after the United States of America and China. It, as a market, is bigger than several western European countries, as it is the 10th most populous country in the world, with 12 6.86 million people as of 2019.
However, at the same time, Japan remains a country rooted in tradition and rituals. Unlike other advanced economies, Japan is not westernized in that sense. The ready demand for their electronic goods and high technology products meant that Japanese people have never felt the need to learn a foreign language to penetrate world markets or engage with the outside world. As a result, few people converse in the English language in the country, even among them the understanding of the language is confined to the preliminary level. It is evident from the fact that less than 1% of the Japanese people speak a second language. Even though English is taught is schools, it’s limited use in practical life has prevented it from becoming it as prevalent in Japan as it is in other countries. Given their hesitant nature, most Japanese feel anxious to speak in English unless they are confident that it is flawless.
So, any company or a corporation intend to do business with Japanese customers has to engage them in the native Japanese language. And the only way to do so effectively and professionally is to take the services of the Japanese call center and native Japanese customer support.
At Livesalesman, a leading Multilingual call center, we offer Bilingual Japanese call centre services delivered by native Japanese speakers. They are intimately aware of the Japanese culture and consumer behavior, which helps our clients to reach consumers in the land of the rising sun.
We offer Japanese call centre solutions in both English and Japanese for Customer Support, Social Media Management and Support, Phone answering, Outsourced Technical Support, Order Management, Cross-sell and Upsell, Support, Retention, Fraud Prevention, and Chargeback Management services.