Bilingual Japanese Call Center Services

There is an increasing demand for Japanese call center services, specially bilingual Japanese call center agents. Here is why. Japan is one of the highly industrialized and technologically advanced countries in the world. It is the third-largest economy in the world, after the United States of America and China. It, as a market, is bigger than several western European countries, as it is the 10th most populous country in the world, with 12 6.86 million people as of 2019.

However, at the same time, Japan remains a country rooted in tradition and rituals. Unlike other advanced economies, Japan is not westernized in that sense. The ready demand for their electronic goods and high technology products meant that Japanese people have never felt the need to learn a foreign language to penetrate world markets or engage with the outside world. As a result, few people converse in the English language in the country, even among them the understanding of the language is confined to the preliminary level. It is evident from the fact that less than 1% of the Japanese people speak a second language. Even though English is taught is schools, it’s limited use in practical life has prevented it from becoming it as prevalent in Japan as it is in other countries. Given their hesitant nature, most Japanese feel anxious to speak in English unless they are confident that it is flawless.

So, any company or a corporation intend to do business with Japanese customers has to engage them in the native Japanese language. And the only way to do so effectively and professionally is to take the services of the Japanese call center and native Japanese customer support.

At Livesalesman, a leading Multilingual call center, we offer Bilingual Japanese Call Center Support Services delivered by native Japanese speakers. They are intimately aware of the Japanese culture and consumer behaviour, which helps our clients to reach consumers in the land of the rising sun.

We offer bilingual Japanese call center services, in both English and Japanese, for Customer Support, Social Media Management and Support, Phone answering, Outsourced Technical Support, Order Management, Cross-sell and Upsell, Support, Retention, Fraud Prevention, and Chargeback Management services.

Japan remains the third most affluent market in the world, after the United States and china, in terms of its consumer spending. Some unique and interesting facts about Japan make it an attractive market for big as well as for small-size companies. It is an only advanced economy with fewer natural resources and just a small arable land. As a result, it remains a net food importer country forever, with 60 per cent requirement coming from America, Europe and Latin America. In fact, after housing, the expenditure on food is second single major expense for an average family.  Read More…

The services sector, contributing 70 per cent to the economy is open to foreign competition after a long time. The legal and regulatory environment supports foreign businesses, making it is easy to set up a business in the country in 14 days. Many goods are imported without a licence, except chemicals and weapons.

Increasing awareness about foreign culture and products has led to a greater demand for imported branded goods and that reflects in success of businesses such as Walmart, Ikea and McDoanald in Japan. Dwindling fertility rate and a high number of singles has resulted in most Japanese living in smaller dwellings that has opened up an opportunity for producs that are easy to store. Similarly, limited social nature and tendency to eat at home rather than resteraunts has created a larger market for packaged foods. Japanese prefer to spend more on technology related products. They are health conscious and hence, liberally spend of drugs, health supplements and organic foods.

Japan has the third largest and one of the fastest-growing e-commerce markets in the world with annual growth of 9-10 per cent. Accounting for 90% of its population online with 70% shopping online, it is no surprise that in 2018, the size of the e-commerce market was the US $166 billion. It is estimated that from 2018 to 2022, the revenue growth will remain 6 % to keep Japan a leading e-commerce market. Highly developed infrastructure, 93 % urbanisation, and single language are the pillars of this exponential growth. Read More…

Combined with the US $42,832 per capita income, the market remains highly attractive to businesses. The analyses of the Japanese E-commerce market reveals trends that are only set to grow. There are four categories of the E-commerce market in Japan. E-commerce marketplaces, apparel specific markets, handmade product market and free marketing apps. Lately, there is a rise in the sale of private brands, online bargaining, and bulk and discount labels. Sales of goods cover 50 per cent of total E-commerce sales. Services gather 34 per cent of E-commerce expenditure, with online bookings as its main component. Yearly summer holiday bonus encourages spending on luxury goods, travel and leisure. Foreign travel generates awareness and demand for quality foreign brands. Demand for food and beverage is increasing at a double-digit rate, as preference is towards packed food. Online games and E-books occupy significant market shares. Online gaming is a national obsession in the country.

Though the proportion of seniors is increasing in population, data shows that elders above 55 years of age have 95 % daily mobile use rates, and are the major consumer of drugs, health supplements and organic food. However, to reach the customers, knowledge of the Japanese language and culture nuance is required. Since only less than 1% of people speak English, the online content has to be in Japanese with video, product images and social elements for better consumer experience. In fact, Japanese is amongst the top 5 most used languages on the internet. Japanese consumers prefer detail knowledge about products and services.

In spite of the strong preference for online shopping, the consumers in Japan also favour shopping in multi-brand stores in shopping districts across all cities in Japan.

As an export-driven economy, Japan trades with almost every country in the world. The Japanese names like Sony, Toyota, Panasonic, Mazda, Nissan, Mitsubishi, to name just a few, are household names in almost every country in the world. Naturally, the demand for the Japanese language and hence, Japanese call center has increased correspondingly, along with the economic status and influence of the japan.