If you are planning to sell in Middle Eastern countries, Arabic Call Centre is not a choice. Your customer support has to be in Arabic as English is still not the preferred language of communication for the majority of the population, even the affluent people. The Arabs tend to buy from companies that speak their language. Mobile phone companies like Nokia and Blackberry developed strong loyal consumer base in the region by providing superior Arabic language support before Apple and Android. Any business willing to take advantage of new opportunities in thriving economies of oil-rich countries like UAE, Qatar, Kuwait, Bahrain, Abu Dhabi, Saudi Arabia etc. should consider language a top priority for winning new customers.
At LiveSalesman, we offer Arabic Call Centre support for Arabic customer and sales support, delivered by natives with Arabic as their mother tongue. Delivered from our office India, which has a significant Arabic-speaking population, the majority of the people in our Arabic team are from Syria, Yemen, Egypt, Jordan, Sudan and Saudi Arab. Even non-native Arabic call center agents have not only studied Arabic for many years but have also either worked and lived in the Middle East, and hence have a very good understanding of local Arabic cultural nuances and consumer behaviour. They all have a firm grasp of written and spoken English so our clients get the advantage of bilingual support in Arabic and English with the same people.
The quality team for our Arabic Support is also Arabic speaking to ensure that we consistently meet your standards. We offer Arabic call center solutions for Customer Support, Sales, Social Media Management and Support, Cross-sell and Upsell, Order Management, Tech Support, Retention, Phone Answering, Fraud Prevention, and Chargeback Management.