Passion is the most underutilized and effective sales tool. Customers are predisposed to trust the recommendation of someone who possesses the knowledge, expertise, authenticity, natural excitement and motivation to help them get what they need. It is this basic fact that we realized and used to our clients’ advantage.
At LiveSalesman Travel BPO, we do not hire regular call center staff to handle sales and customer service for our travel industry clients. Instead, we hire people who share our passion- Travel. Travel junkies, travel bloggers, experienced professionals from airlines, tourism and hospitality industry or simply people who are passionate about travel. This way, we are able to leverage individuals who have a natural curiosity to really learn about a new place — the people, the cities, the food, the culture, people who have amassed extensive knowledge about how to travel, where to stay, things to look for when making travel bookings and other tips and tricks that any traveler would appreciate. In brief, these are the people who do not need to be ‘taught’ about travel.
You can, of course, hire regular customer service staff and train them on your travel services or tour packages to sell it but we strongly believe that an unenthusiastic, unmotivated customer service rep can not guide your potential customers and stimulate the imagination that motivates them to get going, like an intellectually motivated travel enthusiast would.
The innate passion for travel that our travel experts possess makes them wonderful advisors and guide to your customers looking for expert guidance while making their travel bookings.