Blog

Apr 08

The actual cost of a Missed Call to a Business

The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer service stems out of companies missing customer calls, not following up on time, and behaving in a negligent way towards... read more →
Mar 18

Why you can’t depend on Machine Translation for Multilingual Customer Support

Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to native customers from different countries. So, if you’re a business running a multilingual call centre, you’d be crazy to not... read more →
Mar 11

How to Deal With Call Escalation in Customer Service

As one of the most renowned call centre outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in every call. This, more often than not, involves providing an instant result or alleviating the customer’s apprehensions. There are times... read more →
Mar 04

8 insightful lessons from Customer Service in Japan

Being a pioneer of technology and innovation, Japan surely knows a lot about doing things right. That includes customer service. But what surprises people most is how customer service adheres to a deeply rooted value system, in an otherwise tech-savvy and futuristic country. Understanding and implementing the fundamental principles of... read more →
Feb 25

Multilingual Customer Support- in-house, freelance, or outsourced. Things to consider before you choose your option.

If your business is expanding globally, by now you would realized that the need for Multilingual customer support in indisputable.  Many companies, however, tend to invest in an in-house customer support department or work with freelance customer support executives. Neither strategy is utterly flawed. But, at the same time, you... read more →
Feb 18

7 Important Customer Service Lessons and Trends from Germany

For global businesses today, Germany represents an important market. But keeping German customers delighted isn't as easy as it seems. They have their own way of doing things and therefore, a one-size-fits-all approach to customer service won't work. German call centers need to adapt to the changing needs and expectations... read more →
Feb 11

Simple Strategies to win your Chinese Customers

Arguably the biggest consumer market in the world, China is a goldmine for any consumer-oriented business. With a population of over a billion and a somewhat balanced age demographic, your products and services have found a home. As rosy as the above picture might seem, if the market is not... read more →
Feb 04

9 Customer Service Quotes and Advice that every business needs to follow

If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula behind it. But how can businesses deliver high quality customer service or get their customer service outsourcing companies to offer... read more →
Jan 28

Dealing With Angry Customers in Customer Service

Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from the moment they picked up the phone. Hence, the job of the outsourced customer support representative becomes impossible. First, he... read more →
Jan 21

A quick checklist before you set up your Multilingual Customer Support

Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division. Do you really think running or hiring multilingual call center 24*7 is enough to meet varied customers’ expectations or it... read more →