Blog

Feb 18

7 Important Customer Service Lessons and Trends from Germany

For global businesses today, Germany represents an important market. But keeping German customers delighted isn't as easy as it seems. They have their own way of doing things and therefore, a one-size-fits-all approach to customer service won't work. German call centers need to adapt to the changing needs and expectations... read more →
Feb 11

Simple Strategies to win your Chinese Customers

Arguably the biggest consumer market in the world, China is a goldmine for any consumer-oriented business. With a population of over a billion and a somewhat balanced age demographic, your products and services have found a home. As rosy as the above picture might seem, if the market is not... read more →
Feb 04

9 Customer Service Quotes and Advice that every business needs to follow

If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula behind it. But how can businesses deliver high quality customer service or get their customer service outsourcing companies to offer... read more →
Jan 28

Dealing With Angry Customers in Customer Service

Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from the moment they picked up the phone. Hence, the job of the outsourced customer support representative becomes impossible. First, he... read more →
Jan 21

A quick checklist before you set up your Multilingual Customer Support

Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division. Do you really think running or hiring multilingual call center 24*7 is enough to meet varied customers’ expectations or it... read more →
Jan 01

Dos and Don’ts for Italian Call Centers

Running a global business isn't easy. Not only do you have to manage operations and employees at a larger scale but also engage with customers from different cultural backgrounds. Customers who are usually comfortable speaking in their native language. And in a lot of cases, this language is Italian. So,... read more →
Dec 24

Cultural Peculiarities To Be Aware Of When Dealing With Portuguese Customers

Customer service is at its best when there is an in-depth understanding of the customer’s peculiarities. This becomes paramount when dealing with customers from a different country. There are subtle, and not so subtle cultural cues that should be taken into account when providing Multilingual call centre support. Portuguese customer service... read more →
Dec 20

4 Reasons Why AI Is an Enabler and Not a Substitute for Call Center Agents

The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct our day-to-day lives. Many are of the opinion that the day is not far when AI-driven automation will displace a... read more →
Dec 09

Getting the Tone Right in Customer Service: The How and Why

“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even if you’re not acquainted with the nuances of an inbound call center, chances are you must have replayed something similar... read more →
Dec 03

7 Tactics to Ensure Great Customer Service during Peak Season

Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big money and attract new customers by offering good discounts and schemes. On the other hand, even customers sail high on... read more →