Blog

Oct 17

Top 5 Challenges and Solutions for Managing Multicultural and Multilingual Teams

Managing multicultural teams can present its own unique set of challenges and obstacles. Not only will you have to effectively manage language barriers, but there are also cultural and training barriers to overcome, as well. What may make sense to employees from a Western culture may not make sense for... read more →
Sep 23

10 simple tips to help customer support agents deliver outstanding support!

Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the company culture? While there can be quite a few reasons, one of the most common ones is the quality of... read more →
Sep 02

[Infographic] Ultimate Guide to Social Media Customer Care

Social media has evolved into the most popular customer service channel. Customers are looking for quick remedies and they’ve realized social is the best place to talk to their favourite brands! So, the question is, are you listening to your customers on social? More importantly, how are you helping them... read more →
Aug 23
Outsourced Call Center Solutions

How to make outsourcing work for your business

It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee management and other related tasks that are involved in running a call centre. By outsourcing your customer support to an... read more →
Aug 14

6 things to do with Live Chat to drive Sales and great Customer Service

Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape, since then, has been altered vastly by technology. Amongst the various things that technology has enabled, Live Chat is right... read more →
Aug 05
best call center for start-up and small businesses, Inbound Call Center, best call center

Why your Startup needs a Call Center and how do you select one?

Customer focus is the most important trait for startups. Every single customer who churns can have a detrimental impact on the company’s future. Simply because startups aren’t given the luxury that the bigger brands are afforded, you can’t lose a few customers and hope to make up for it by... read more →
Jul 25
24x7 Live Chat, Online shopping assistance, Live Chat for Fashion websites

Online Fashion Retailers, are you making your customers wait until it’s too late?

As someone who is a savvy shopper for clothing and fashion online, with this blog, I yearn to draw the attention of all websites that sell this. To start with, I hope you are in the pink of revenue and conversion. Coming to the point- for we women, buying clothes... read more →
Jul 08
Jul 02
Social Media Customer Care, live chat for hotels, call center for hotels

The 3-step plan for Hospitality Brands to tackle Bad Customer Reviews

If anyone has to pick one industry where online reputation defines your brand, it’s hospitality. Customers search on different platforms - OTAs, online forums, travel blogs and even vlogs – to form their opinions. And they do it pretty soon. In fact, a survey conducted by BrightLocal found that out two-thirds... read more →
Jun 24
customer service and operations, best customer service outsourcing companies, call center outsourcing vendors

What Online Secondary Marketplaces can do to improve their customer experience

The concept of selling used goods online has been around for a long time but what has irrevocably revolutionised the online secondary marketplaces are websites that allow you to buy and sell non-refundable services- event tickets, hotel reservations and even flight tickets, allegedly at highly discounted rates! By facilitating the... read more →