Blog

Sep 02
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Eight major Japanese Dialects that any Japanese Call Center should be aware of

As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there is a great deal of variety in the way Japanese is spoken in the Land of the Rising Sun. To... read more →
Aug 26
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Different dialects of Spanish and where they are spoken

Spanish, spoken by 400 million people is the third most widely-spoken language in the world after English and Mandarin. The Spanish speaking people constitute the fastest growing groups in the world. In the next 30 years, there will be 530 million Spanish speakers with over 100 million living only in... read more →
Aug 19
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Customer Service can do without Accent Discrimination

We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the customer service industry. Let us find out what role accent plays in call center outsourcing solutions and what are the... read more →
Aug 12
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How to avoid the common mistakes in your Live Chat Support?

Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents routinely make the same mistakes that diminish the brand value and costs valuable customers. To ensure that your live chat... read more →
Aug 05
Jul 30
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How to make sure that customer insights result in actionable value

Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help to various teams in an organization making them more efficient and in tune with customer goals and attitudes. However, most... read more →
Jul 22
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How Airbnb aced the ‘Global’ Challenge. 11 Strategies that will leave you awed

In last few years, Airbnb has changed the way people travel around the world. Airbnb currently operates in more than 190 countries giving freedom to travelers to look for their stay in other than hotels or other such accommodations and also explore a city like a local. Let us examine... read more →
Jul 15
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How to Inculcate ‘Customer-Obsessed’ Culture in your Company

We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of any brand depends on its quality, convenience and reliability which is only possible by making these ingredients an integral part... read more →
Jun 17
Jun 10