Mar 16

How to foster creativity in your customer service

Customer service departments have seen a high rate of attrition over the last decade, which has now made the department look like an area of work that doesn’t offer the same level of opportunities as others. That can be blamed on various factors; it is hard to listen to people’s... read more →

Call Center Outsourcing, Customer Service Outsourcing

Mar 12

Call Center Outsourcing Services |24*7 hours available

The mountain of support QA and ways to scale its peak

What doesn’t kill you, makes you stronger! Lifting dumb bells improves your physique, eating a balanced diet keeps you healthy, holding back on splurges saves money, and support QA enhances customer service standards. There is one point common to all of the above-mentioned examples; each one of these are hard... read more →

Call Center Outsourcing, Customer Service Outsourcing

Mar 09

Call center outsourcing services with LiveSalesman

7 Things great call center managers do every day

Talking of extremes, there wouldn’t be a more apt example than call center work stress. Going by-the-book isn’t enough to be successful in your call center venture. It isn’t for the faint-hearted; only a few call center heads possess the determination, skills, and temperament to manage an increasing number of... read more →

call center outsourcing services, customer service outsourcing companies

Mar 04

24*7 hours available for eCommerce customer service

How eCommerce businesses should deal with post holiday returns

From the Black Friday sale to January holidays, it marks the busiest season for eCommerce companies. A report in 2017 states that almost two-thirds of consumers return at least one item back to the retailer. Data analysis in 2019 showed that retail sales grew by 3.4% in the USA making it the... read more →

Customer Service, Customer Service Outsourcing, eCommerce customer service

Mar 02

Get 24*7 hour Portuguese call center services

Spanish and Portuguese: Same Same but very Different!

One of the most widely held misconceptions about languages is that Spanish and Portuguese are almost the same. In fact, even after coming from the same descent of Latin they are very much different. The words you use in Spain are guaranteed to get you funny looks if you try... read more →

call center services, Portuguese Call Center, Spanish call center

Feb 24

24*7 hours available | customer service outsourcing

Why knowledge management should be your top priority in customer support and how you can implement it

What happens if your colleagues aren’t present and a customer comes up with a query? For a new customer support agent, it is a tighter spot than you can imagine. With a lack of knowledge management system, it can wreak havoc on a company’s credibility in the eyes of the... read more →

Call Center Outsourcing Companies, customer service outsourcing companies

Feb 19

Best practices followed by Fortune 500 Companies to manage their call centers

Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. The success of fortune 500 companies cannot be attributed to one single factor. However, their customer-centric approach and customer-focused strategies certainly contribute immensely to their success. Most successful businesses are known... read more →

Call Center Outsourcing Companies, customer service outsourcing companies

Feb 12

Customer Support Outsourcing Services complemented with artificial intelligence

Why companies like bots but customers still don’t

In the last few years, since the bots have arrived on the customer service scene, companies are in a constant quandary as what to do- whether to give more space and responsibilities to this Artificial Intelligence device called a bot or to stick with the time-tested approach of human intervention?... read more →

February 12, 2020
Deeksha Dadu
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Customer Service, Customer Support, Online Customer Service, Outsourcing

Feb 04

Localization effects sales in a competitive market

How localization affects sales in global markets?

It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it being cited as the third most important requirement for an online business to succeed at the international level. Over the... read more →

24x7 Call Centre, 24x7 Multilingual Chat Support Solution, Best Call Center for Start- ups, Call Center Outsourcing, Chinese Call Center Services, Customer Satisfaction, Customer Service, French Call Center, French Call Center Services, Live Chat Customer Service, Multilingual Call Center Agents, Portuguese Call Center

Jan 31

Which languages will navigate the future of call center outsourcing services?

Bill Gates, the richest man in the world once admitted during an interview that his biggest regret in life was that he could speak only one language. That says a lot about how the world in the last few years has moved away from English to other languages. As many... read more →

Arabic call center, Call Center Outsourcing, call center services, Chinese Call Center Services, French Call Center, German call center services, Korean call center services, Portuguese Call Center, Spanish call center, Spanish Call Center Services

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