Blog

Jun 10
Jun 03
With Rising Labor Costs Restaurants Are Utilizing Off Premise Support

7 Reasons why restaurants should seriously consider Outsourcing Order Taking

Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out and delivery orders instead of on sit-in orders. The reason is not only price but also convenience. People like the... read more →
May 27
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Why Multilingualism matters, lessons from Uber

In these times of cut-throat competition, a lot depends on the quality of your customer service which can either make or break your brand. Multilingual customer support has become an essential part of customer service because it allows businesses to expand their reach and improve the way they communicate with... read more →
May 20
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Lessons on CX from the top 3 global brands that you should learn from

While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem. But customer experience has a lot more about it than just customer service. CX or customer experience transpires through the... read more →
May 13
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Tips to manage Multilingual Social Media like a Pro

Businesses today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in the United States enjoy a similar market in a country like India and vice-versa. What's noteworthy is how the significance of... read more →
May 06
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Crucial reasons why travel businesses should seriously consider call center outsourcing

The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for our travel bookings but the whole process has migrated online for most of us. Now we prefer making our bookings... read more →
Apr 29
customers dont expect you to be perfect they do expect you to fix things when they go wrong

How to win back those upset customers

No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find great ways to not lose customers. All you need is a little extra effort from your customer service department to... read more →
Apr 22
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Why Multilingual Call Centres are an Imperative for Hospitality Industry

If there’s one industry where how you treat customers matters the most, it is the Hospitality sector. The service and experience you offer not only determines if the customer is going to stay loyal to your brand but also your brand reputation on social media and countless review sites. Given... read more →
Apr 08
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The actual cost of a Missed Call to a Business

The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer service stems out of companies missing customer calls, not following up on time, and behaving in a negligent way towards... read more →
Mar 18
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Why you can’t depend on Machine Translation for Multilingual Customer Support

Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to native customers from different countries. So, if you’re a business running a multilingual call centre, you’d be crazy to not... read more →