Talking of extremes, there wouldn’t be a more apt example than call center work stress. Going by-the-book isn’t enough to be successful in your call center venture. It isn’t for the faint-hearted; only a few call center heads possess the determination, skills, and temperament to manage an increasing number of... read more →
Mar
09
Mar
04
From the Black Friday sale to January holidays, it marks the busiest season for eCommerce companies. A report in 2017 states that almost two-thirds of consumers return at least one item back to the retailer. Data analysis in 2019 showed that retail sales grew by 3.4% in the USA making it the... read more →
Mar
02
One of the most widely held misconceptions about languages is that Spanish and Portuguese are almost the same. In fact, even after coming from the same descent of Latin they are very much different. The words you use in Spain are guaranteed to get you funny looks if you try... read more →
Feb
24
What happens if your colleagues aren’t present and a customer comes up with a query? For a new customer support agent, it is a tighter spot than you can imagine. With a lack of knowledge management system, it can wreak havoc on a company’s credibility in the eyes of the... read more →
Feb
19
Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. The success of fortune 500 companies cannot be attributed to one single factor. However, their customer-centric approach and customer-focused strategies certainly contribute immensely to their success. Most successful businesses are known... read more →
Feb
12
In the last few years, since the bots have arrived on the customer service scene, companies are in a constant quandary as what to do- whether to give more space and responsibilities to this Artificial Intelligence device called a bot or to stick with the time-tested approach of human intervention?... read more →
Feb
04
It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it being cited as the third most important requirement for an online business to succeed at the international level. Over the... read more →
Jan
31
Bill Gates, the richest man in the world once admitted during an interview that his biggest regret in life was that he could speak only one language. That says a lot about how the world in the last few years has moved away from English to other languages. As many... read more →
Dec
12
Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of self service tools available that companies have been splurging on, in most cases, customers are able to find simple solutions... read more →
Dec
03
Given the looming prospect of Brexit or the exit of England from the European Union, many global companies and businesses from the UK, have started giving serious thoughts to establishing a business in other parts of Europe including France. France is also aware of this sudden interest in the country from... read more →