Spanish, spoken by 400 million people is the third most widely-spoken language in the world after English and Mandarin. The Spanish speaking people constitute the fastest growing groups in the... read more →
We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the... read more →
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents... read more →
Customer care is a serious business and you have to remember this basic fact that you can’t always say “yes” to every customer’s request. Learning to say “no” is an art that needs... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
In last few years, Airbnb has changed the way people travel around the world. Airbnb currently operates in more than 190 countries giving freedom to travelers to look for their... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that... read more →
There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for... read more →
Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out... read more →