Saudization, also called the Saudi Nationalization Scheme makes it mandatory to absorb a certain percentage of Saudi Nationals as a workforce in businesses and enterprises operating in Saudi Arab. In... read more →
Talking of customer service, a business either gives good customer service or poor customer service. However, it’s something that business owners, can always improve upon and make it better than their... read more →
In the last few years, technology has completely changed the way companies conduct their businesses. This is also true for small businesses as the requirement to be successful is not... read more →
As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there... read more →
Spanish, spoken by 400 million people is the third most widely-spoken language in the world after English and Mandarin. The Spanish speaking people constitute the fastest growing groups in the... read more →
We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the... read more →
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem.... read more →