Jan 31

Which languages will navigate the future of call center outsourcing services?

Bill Gates, the richest man in the world once admitted during an interview that his biggest regret in life was that he could speak only one language. That says a lot about how the world in the last few years has moved away from English to other languages. As many... read more →

January 31, 2020
Deeksha Dadu
Customer Support

Dec 12

What kinds of reps are best suited for today’s customer service?

Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of self service tools available that companies have been splurging on, in most cases, customers are able to find simple solutions... read more →

December 12, 2019
Deeksha Dadu
Customer Support

Dec 03

Simples Steps to Start a Business in France after Brexit

Given the looming prospect of Brexit or the exit of England from the European Union, many global companies and businesses from the UK, have started giving serious thoughts to establishing a business in other parts of Europe including France. France is also aware of this sudden interest in the country from... read more →

December 3, 2019
Deeksha Dadu
Customer Support

Oct 31

Things your Arabic Call Center can’t afford to ignore!

Arab as a whole is a traditional and religious place where religion positively touches every aspect of personal and business life. An Arab holds certain values and traditions close to heart, and this is true in all countries of the Arab world from the Gulf region to North Africa, together... read more →

October 31, 2019
Deeksha Dadu
Customer Support

Sep 27

Perks of Proactive Customer Service and how to shift from Reactive to Proactive Customer Service

Talking of customer service, a business either gives good customer service or poor customer service. However, it’s something that business owners, can always improve upon and make it better than their competitors. It’s up to you, what kind of customer service you want-ordinary, good or great? The customer service of a... read more →

September 27, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Satisfaction, Customer Service, Customer Support

Sep 11

LiveSalesman offers specialised multilingual call centre services for small businesses and start-ups

How Being Multilingual helps Small Businesses?

In the last few years, technology has completely changed the way companies conduct their businesses. This is also true for small businesses as the requirement to be successful is not what it used to be in the past. Now technology has increased the reach of companies to virtually every part... read more →

September 11, 2019
Deeksha Dadu
Call Center Solutions, Chinese Call Centre, Customer Support, Japanese Call Center Services, Multilingual call center solutions, Multilingual Customer Service

Sep 02

Eight major Japanese Dialects that any Japanese Call Center should be aware of

As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there is a great deal of variety in the way Japanese is spoken in the Land of the Rising Sun. To... read more →

September 2, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Service, Customer Support, Japanese Call Center Services, Multilingual Customer Service

Aug 26

Different dialects of Spanish and where they are spoken

Spanish, spoken by 400 million people is the third most widely-spoken language in the world after English and Mandarin. The Spanish speaking people constitute the fastest growing groups in the world. In the next 30 years, there will be 530 million Spanish speakers with over 100 million living only in... read more →

August 26, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Support, Spanish Call Center Services

Aug 19

Customer Service can do without Accent Discrimination

We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the customer service industry. Let us find out what role accent plays in call center outsourcing solutions and what are the... read more →

August 19, 2019
Deeksha Dadu
Business Management, Call Center Solutions, Customer Care, Customer Satisfaction, Customer Service

Aug 12

How to avoid the common mistakes in your Live Chat Support?

Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents routinely make the same mistakes that diminish the brand value and costs valuable customers. To ensure that your live chat... read more →

August 12, 2019
Deeksha Dadu
Business Management, Call Center Solutions, Customer Service, Customer Support, Live Chat

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