Feb
19
Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. The success of fortune 500 companies cannot be attributed to one single factor. However, their customer-centric approach and customer-focused strategies certainly contribute immensely to their success. Most successful businesses are known...
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Feb
12
In the last few years, since the bots have arrived on the customer service scene, companies are in a constant quandary as what to do- whether to give more space and responsibilities to this Artificial Intelligence device called a bot or to stick with the time-tested approach of human intervention?...
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Feb
04
It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it being cited as the third most important requirement for an online business to succeed at the international level. Over the...
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Jan
31
Bill Gates, the richest man in the world once admitted during an interview that his biggest regret in life was that he could speak only one language. That says a lot about how the world in the last few years has moved away from English to other languages. As many...
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Dec
12
Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of self service tools available that companies have been splurging on, in most cases, customers are able to find simple solutions...
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Dec
03
Given the looming prospect of Brexit or the exit of England from the European Union, many global companies and businesses from the UK, have started giving serious thoughts to establishing a business in other parts of Europe including France. France is also aware of this sudden interest in the country from...
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Oct
31
Arab as a whole is a traditional and religious place where religion positively touches every aspect of personal and business life. An Arab holds certain values and traditions close to heart, and this is true in all countries of the Arab world from the Gulf region to North Africa, together...
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Sep
27
Talking of customer service, a business either gives good customer service or poor customer service. However, it’s something that business owners, can always improve upon and make it better than their competitors. It’s up to you, what kind of customer service you want-ordinary, good or great? The customer service of a...
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Sep
11
In the last few years, technology has completely changed the way companies conduct their businesses. This is also true for small businesses as the requirement to be successful is not what it used to be in the past. Now technology has increased the reach of companies to virtually every part...
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Sep
02
As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there is a great deal of variety in the way Japanese is spoken in the Land of the Rising Sun. To...
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