People perceive customer service as a monotonous job routine; a customer comes in with a query, gets a response from the team, and goes his/her way after that. It is... read more →
As I set about writing this article, the government announced stringent measures to fight against the Coronavirus pandemic. Those measures included curtailing public transport, shutting down public places, and asking... read more →
The Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to... read more →
As of today, Coronavirus has taken the lives of 10,447 people among the 254,697 cases reported worldwide. COVID-19 or SARS-CoV-2 virus as it is being called now, has taken the... read more →
Customer service departments have seen a high rate of attrition over the last decade, which has now made the department look like an area of work that doesn’t offer the... read more →
What doesn’t kill you, makes you stronger! Lifting dumb bells improves your physique, eating a balanced diet keeps you healthy, holding back on splurges saves money, and support QA enhances... read more →
Talking of extremes, there wouldn’t be a more apt example than call center work stress. Going by-the-book isn’t enough to be successful in your call center venture. It isn’t for... read more →
From the Black Friday sale to January holidays, it marks the busiest season for eCommerce companies. A report in 2017 states that almost two-thirds of consumers return at least one item back... read more →
One of the most widely held misconceptions about languages is that Spanish and Portuguese are almost the same. In fact, even after coming from the same descent of Latin they... read more →
What happens if your colleagues aren’t present and a customer comes up with a query? For a new customer support agent, it is a tighter spot than you can imagine.... read more →