In the last few years, since the bots have arrived on the customer service scene, companies are in a constant quandary as what to do- whether to give more space... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →
If your business is expanding globally, by now you would realized that the need for Multilingual customer support in indisputable. Many companies, however, tend to invest in an in-house customer... read more →
Customer service is at its best when there is an in-depth understanding of the customer’s peculiarities. This becomes paramount when dealing with customers from a different country. There are subtle,... read more →
A common challenge faced by many buyers when purchasing fashion products online is the lack of real-time shopping assistance - similar to that rendered by in-store shop assistants or fashion... read more →
Whether to outsource hotel reservations or not is a dilemma that almost all hotels face at some point in their service lifecycle. Various factors may compel one to contemplate a... read more →
It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →