The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for our travel bookings but the whole process has migrated online for most of us. Now we prefer making our bookings online as that is the most convenient option. Travel and tour industry has become highly cluttered and competitive. Travel agencies and tour operators are struggling to attain new customers and retain old ones. With the availability of lots of options online, customers now have a pretty large consideration basket and limited attention span. They don’t have the patience to wait for the answers and are quick to switch to your competitors, which is merely a click away. In a nutshell, the first ones to respond to the queries of a potential customer have a better chance of converting the customer than those who make them wait.
Given the ever-mounting pressure to be at the beck and call of customers at all times while still trying to survive in an industry where margins are constantly dwindling due to price, competition is unquestionably challenging.
Call Centre outsourcing companies that specialize in offering customer support outsourcing solutions for travel and tour businesses is what most of the reputed travel agencies highly depend on to manage their customer support cost-effectively.
Here is why opting for a professional travel call centre outsourcing company is beneficial for your travel business
1. Personalized Support from Travel Call Centre Experts
Making the customer feel special goes a long way, especially in the travel and hospitality sectors. You need to cater to each customer individually, provide them with an on-time update, and answer all their travel related queries.
When travellers contact your customer support representatives, they expect to get personalized consultation about the destinations to visit, the best way to get there, where to stay etc. They may ask the agents for recommending a perfect resort with swimming pool within a specific budget, comfortable mode of transportation, the best market to hop around in the tourist place or good eateries to try the local cuisine and so on. Only a travel enthusiast who keeps himself regularly updated with the latest travel news and information can do justice to the level of support modern customers demand. Finding such people in-house is a real task. At LiveSalesman, our customer support outsourcing solutions are designed to cater to the specific needs of travel businesses. Our travel call centre team comprises of people who are passionate about travel- travel junkies, travel bloggers, experienced professionals for travel industry etc.The innate passion for travel that our travel call centre experts possess makes them wonderful advisors and guide to your customers looking for expert guidance while making their travel bookings.
2. Stay In Touch With Global Customers 24*7
Travellers could be from any part of the world. Different timezones are not easy to handle. Think about it – after a hard day of work, can you manage attending calls from customers belonging to a very different time zone? Sounds challenging already! As a result, you may be losing business worth thousands of dollars without realizing it. This is where call centre outsourcing solutions come into play. Regardless of the time zones, customers will be attended and catered by professionals. From providing solutions to support, everything is provided to a customer without any delay.
3. Benefit from Trained Travel Call Centre Agents
When your business is at peak and the travel season is in, and promo offers and coupons are flying in the air, do you often find your self in a confusing spot? Adding more travel call centre agents seems to be an immediate solution. However, did you realize that this could do you more harm than good? The objective is not to discourage you but training every newbie on the block is both time-consuming and expensive. Travel call centre agents need to have an in-depth understanding of reservations, fare rules and need to know how to work on CRS/GDS systems such as Amadeus, Galileo etc. Hiring the right people and training them on such complex systems is not an easy feat. Having a travel call centre outsourcing company onboard saves you a great deal of money and time. At LiveSalesman, our travel call centre and reservation agents are well versed with different booking systems, understand the best routings, frequent flyer programs, airline alliances and are able to give a credible recommendation to your customers in helping them make a reservation.
4. Break the language barrier with Multilingual Outsourcing Solutions
If you are in the travel industry, there’s no doubt that you will get customers from various parts of the world that speak different languages and come from different cultures. You must be able to communicate with them effectively so that you can understand the exact needs of your customers. That is possible only when you communicate with them in their native language. Multilingual customer support outsourcing solutions provide you with the capability of breaking the language barrier and communicating with the customers in their languages.
5. Expand your business globally with Multilingual Outsourcing solutions
If you are in the global travel business, then you might have already realized the fact that expanding your business to a new area where culture and language are different is not that difficult but sustaining there for a long time could be the most challenging thing if you are well-familiar with the particular language and culture. Hiring multilingual call centre agents in-house may not be feasible given the cost of overheads. With the help of a professional call centre outsourcing company that provides multilingual call centre outsourcing solutions, you can expand in different geographies much faster.