As of today, Coronavirus has taken the lives of 10,447 people among the 254,697 cases reported worldwide. COVID-19 or SARS-CoV-2 virus as it is being called now, has taken the... read more →
Customer service departments have seen a high rate of attrition over the last decade, which has now made the department look like an area of work that doesn’t offer the... read more →
What doesn’t kill you, makes you stronger! Lifting dumb bells improves your physique, eating a balanced diet keeps you healthy, holding back on splurges saves money, and support QA enhances... read more →
From the Black Friday sale to January holidays, it marks the busiest season for eCommerce companies. A report in 2017 states that almost two-thirds of consumers return at least one item back... read more →
Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of... read more →
As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for... read more →
As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in... read more →