Feb 04

9 Customer Service Quotes and Advice that every business needs to follow

If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula behind it. But how can businesses deliver high quality customer service or get their customer service outsourcing companies to offer... read more →

February 4, 2019
Deeksha Dadu
Customer Satisfaction, Customer Service, Customer Support

Jan 28

Dealing With Angry Customers in Customer Service

Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from the moment they picked up the phone. Hence, the job of the outsourced customer support representative becomes impossible. First, he... read more →

January 28, 2019
Deeksha Dadu
Call Center Solutions, Customer Care, Customer Satisfaction, Customer Support

Jan 21

A quick checklist before you set up your Multilingual Customer Support

Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division. Do you really think running or hiring multilingual call center 24*7 is enough to meet varied customers’ expectations or it... read more →

January 21, 2019
Deeksha Dadu
Customer Support, Multilingual Customer Service, Outsourced Multilingual Call Centre

Jan 01

Dos and Don’ts for Italian Call Centers

Running a global business isn't easy. Not only do you have to manage operations and employees at a larger scale but also engage with customers from different cultural backgrounds. Customers who are usually comfortable speaking in their native language. And in a lot of cases, this language is Italian. So,... read more →

January 1, 2019
Deeksha Dadu
Customer Support, Italian Call Center Services, Multilingual Customer Service

Dec 24

Cultural Peculiarities To Be Aware Of When Dealing With Portuguese Customers

Customer service is at its best when there is an in-depth understanding of the customer’s peculiarities. This becomes paramount when dealing with customers from a different country. There are subtle, and not so subtle cultural cues that should be taken into account when providing Multilingual call center support. Portuguese customer service... read more →

December 24, 2018
Deeksha Dadu
Multilingual Customer Service, Outsourced Multilingual Call Centre, Outsourcing

Dec 20

4 Reasons Why AI Is an Enabler and Not a Substitute for Call Center Agents

The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct our day-to-day lives. Many are of the opinion that the day is not far when AI-driven automation will displace a... read more →

December 20, 2018
Deeksha Dadu
Customer Care, Customer Support, Multilingual Customer Service

Dec 09

Getting the Tone Right in Customer Service: The How and Why

“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even if you’re not acquainted with the nuances of an inbound call center, chances are you must have replayed something similar... read more →

December 9, 2018
Deeksha Dadu
Customer Satisfaction, Customer Service, Customer Support

Dec 03

Prepping your bilingual call center for the holiday rush Bilingual Call Center Philippines

7 Tactics to Ensure Great Customer Service during Peak Season

Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big money and attract new customers by offering good discounts and schemes. On the other hand, even customers sail high on... read more →

December 3, 2018
Deeksha Dadu
Customer Service, Customer Support, Online Customer Service

Nov 27

Cultural Nuances To Consider When Handling German Customers

In today’s multicultural business environment, there’s no way you can undermine the importance of cultural awareness. Whether providing customer service in French, Spanish, Portuguese, Chinese, Arabic or any other foreign language, it is essential that you take cultural peculiarities into consideration in your everyday communication. Failing to do so can... read more →

November 27, 2018
Deeksha Dadu
German Call Center Services, Multilingual Customer Service, Online Customer Service

Nov 19

Things To Keep In Mind While Dealing With French Customers

For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international audience and meeting the latter’s expectation from customer service. Cultural nuances vary from region to region. What may be the... read more →

November 19, 2018
Deeksha Dadu
Call Center Solutions, Customer Care, Multilingual Customer Service

Blog