From the Black Friday sale to January holidays, it marks the busiest season for eCommerce companies. A report in 2017 states that almost two-thirds of consumers return at least one item back... read more →
It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it... read more →
Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of... read more →
As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out... read more →
Business必利勁 es today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in... read more →
The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →