For global businesses today, Germany represents an important market. But keeping German customers delighted isn't as easy as it seems. They have their own way of doing things and therefore,... read more →
Arguably the biggest consumer market in the world, China is a goldmine for any consumer-oriented business. With a population of over a billion and a somewhat balanced age demographic, your... read more →
Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division.... read more →
Running a global business isn't easy. Not only do you have to manage operations and employees at a larger scale but also engage with customers from different cultural backgrounds. Customers... read more →
Customer service is at its best when there is an in-depth understanding of the customer’s peculiarities. This becomes paramount when dealing with customers from a different country. There are subtle,... read more →
The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct... read more →
In today’s multicultural business environment, there’s no way you can undermine the importance of cultural awareness. Whether providing customer service in French, Spanish, Portuguese, Chinese, Arabic or any other foreign... read more →
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international... read more →
Managing multicultural teams can present its own unique set of challenges and obstacles. Not only will you have to effectively manage language barriers, but there are also cultural and training... read more →
In today’s global economy, where most businesses are aiming to capture international markets, bridging cultural and lingual gaps is not a choice but a necessity. However, there are some industries... read more →