Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
In last few years, Airbnb has changed the way people travel around the world. Airbnb currently operates in more than 190 countries giving freedom to travelers to look for their... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that... read more →
There is no gainsaying that Customer Support has assumed more significance as a competitive advantage in businesses than even price because while customers are happy to pay a premium for... read more →
Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out... read more →
While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem.... read more →
Business必利勁 es today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in... read more →
The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →