Nov 12

Online Personal Shopper: A Competitive Edge for Your Fashion E-Business

A common challenge faced by many buyers when purchasing fashion products online is the lack of real-time shopping assistance - similar to that rendered by in-store shop assistants or fashion stylists. Enter the “online personal shopper” - an e-commerce fashion retailer’s answer to a physical store’s in-person consultation service. Helping... read more →

November 12, 2018
Deeksha Dadu
E-commerce Sales, Online Personal Shopper, Outsourcing

Nov 05

smiling female customer service agent with call center coworkers

How Can Outsourcing Reservations Benefit Your Hotel Business?

Whether to outsource hotel reservations or not is a dilemma that almost all hotels face at some point in their service lifecycle. Various factors may compel one to contemplate a reservations call center for managing reservations and guest queries. The need may arise from one’s inability to provide round-the-clock or... read more →

November 5, 2018
Deeksha Dadu
Hotel Reservations Outsourcing, Online Customer Service, Outsourcing, Reservations Call Center

Oct 28

Tips To Boost Your Online Customer Support

As more and more businesses go online or opt for a multi-channel retail approach, the need to bolster’s one’s online reputation with excellent customer care support service has become non-negotiable. When it comes to providing top-notch customer support, the underlying principles remain the same - regardless of whether you are... read more →

October 28, 2018
Deeksha Dadu
e-commerce customer care, Online Customer Service

Oct 17

top 5 challenges and solutions for managing multicultural and multilingual teams

10 simple tips to help customer support agents deliver outstanding support!

Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the company culture? While there can be quite a few reasons, one of the most common ones is the quality of... read more →

September 23, 2018
Deeksha Dadu
Customer Satisfaction, Customer Service, Customer Support

Aug 23

How to make outsourcing work for your business

It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee management and other related tasks that are involved in running a call centre. By outsourcing your customer support to an... read more →

August 23, 2018
Deeksha Dadu
Outsourcing

Aug 14

6 things to do with Live Chat to drive Sales and great Customer Service

Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape, since then, has been altered vastly by technology. Amongst the various things that technology has enabled, Live Chat is right... read more →

August 14, 2018
Deeksha Dadu
Call Center Solutions, Customer Service, Live Chat, Outsourcing

Aug 05

best call center for start up and small business

Why your Startup needs a Call Center and how do you select one?

Customer focus is the most important trait for startups. Every single customer who churns can have a detrimental impact on the company’s future. Simply because startups aren’t given the luxury that the bigger brands are afforded, you can’t lose a few customers and hope to make up for it by... read more →

Jul 25

live chat and call center for online fashion website

Online Fashion Retailers, are you making your customers wait until it’s too late?

Dear online fashion retailers, Hope you are in the pink of conversion. As someone who is a savvy shopper for clothing and fashion online, I beg to draw your attention to a glaring gap in your offering! Coming to the point- for we women, buying clothes is not just another... read more →

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