Dec
03
Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big money and attract new customers by offering good discounts and schemes. On the other hand, even customers sail high on...
read more →
Nov
27
In today’s multicultural business environment, there’s no way you can undermine the importance of cultural awareness. Whether providing customer service in French, Spanish, Portuguese, Chinese, Arabic or any other foreign language, it is essential that you take cultural peculiarities into consideration in your everyday communication. Failing to do so can...
read more →
Nov
19
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international audience and meeting the latter’s expectation from customer service. Cultural nuances vary from region to region. What may be the...
read more →
Nov
12
A common challenge faced by many buyers when purchasing fashion products online is the lack of real-time shopping assistance - similar to that rendered by in-store shop assistants or fashion stylists. Enter the “online personal shopper” - an e-commerce fashion retailer’s answer to a physical store’s in-person consultation service. Helping...
read more →
Nov
05
Whether to outsource hotel reservations or not is a dilemma that almost all hotels face at some point in their service lifecycle. Various factors may compel one to contemplate a reservations call center for managing reservations and guest queries. The need may arise from one’s inability to provide round-the-clock or...
read more →
Oct
28
As more and more businesses go online or opt for a multi-channel retail approach, the need to bolster’s one’s online reputation with excellent customer care support service has become non-negotiable. When it comes to providing top-notch customer support, the underlying principles remain the same - regardless of whether you are...
read more →
Oct
17
Managing multicultural teams can present its own unique set of challenges and obstacles. Not only will you have to effectively manage language barriers, but there are also cultural and training barriers to overcome, as well. What may make sense to employees from a Western culture may not make sense for...
read more →
Sep
23
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the company culture? While there can be quite a few reasons, one of the most common ones is the quality of...
read more →
Sep
02
Social media has evolved into the most popular customer service channel. Customers are looking for quick remedies and they’ve realized social is the best place to talk to their favourite brands! So, the question is, are you listening to your customers on social? More importantly, how are you helping them...
read more →
Aug
23
It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee management and other related tasks that are involved in running a call centre. By outsourcing your customer support to an...
read more →
« Previous Page — Next Page »
