Social media has evolved into the most popular customer service channel. Customers are looking for quick remedies and they’ve realized social is the best place to talk to their favourite brands!
So, the question is, are you listening to your customers on social? More importantly, how are you helping them with their queries? Also, are you able to drive key metrics like retention and satisfaction through this channel?
Here, we provide you with 9 powerful and effective tips to ace social media customer care.