Blog

May 27
uber china

Why Multilingualism matters, lessons from Uber

In these times of cut-throat competition, a lot depends on the quality of your customer service which can either make or break your brand. Multilingual customer support has become an essential part of customer service because it allows businesses to expand their reach and improve the way they communicate with... read more →
May 20
0

Lessons on CX from the top 3 global brands that you should learn from

While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem. But customer experience has a lot more about it than just customer service. CX or customer experience transpires through the... read more →
May 13
600 x 437 Hello Language poster design johavel iStock Thinkstock ThinkstockPhotos 528825389

Tips to manage Multilingual Social Media like a Pro

Business必利勁 es today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in the United States enjoy a similar market in a country like India and vice-versa. What's noteworthy is how the significance... read more →
May 06
Apr 29
Apr 22
rsz 1bigstock 189170059

Why Multilingual Call Centres are an Imperative for Hospitality Industry

If there’s one industry where how you treat customers matters the most, it is the Hospitality sector. The service and experience you offer not only determines if the customer is going to stay loyal to your brand but also your brand reputation on social media and countless review sites. Given... read more →
Apr 08
Mar 18
machine translation robot

Why you can’t depend on Machine Translation for Multilingual Customer Support

Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to native customers from different countries. So, if you’re a business running a multilingual call centre, you’d be crazy to not... read more →
Mar 11
How to Handle Call Center Escalations

How to Deal With Call Escalation in Customer Service

As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in every call. This, more often than not, involves providing an instant result or alleviating the customer’s apprehensions. There are times... read more →
Mar 04
windows live writer 24e61d47e1cc bc2f image thumb 3

8 insightful lessons from Customer Service in Japan

Being a pioneer of technology and innovation, Japan surely knows a lot about doing things right. That includes customer service. But what surprises people most is how customer service adheres to a deeply rooted value system, in an otherwise tech-savvy and futuristic country. Understanding and implementing the fundamental principles of... read more →