Blog

May 06
Apr 29
Apr 22
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Why Multilingual Call Centres are an Imperative for Hospitality Industry

If there’s one industry where how you treat customers matters the most, it is the Hospitality sector. The service and experience you offer not only determines if the customer is going to stay loyal to your brand but also your brand reputation on social media and countless review sites. Given... read more →
Apr 08
Mar 18
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Why you can’t depend on Machine Translation for Multilingual Customer Support

Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to native customers from different countries. So, if you’re a business running a multilingual call centre, you’d be crazy to not... read more →
Mar 11
How to Handle Call Center Escalations

How to Deal With Call Escalation in Customer Service

As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in every call. This, more often than not, involves providing an instant result or alleviating the customer’s apprehensions. There are times... read more →
Mar 04
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8 insightful lessons from Customer Service in Japan

Being a pioneer of technology and innovation, Japan surely knows a lot about doing things right. That includes customer service. But what surprises people most is how customer service adheres to a deeply rooted value system, in an otherwise tech-savvy and futuristic country. Understanding and implementing the fundamental principles of... read more →
Feb 25
Outsourcing or In House

Multilingual Customer Support- in-house, freelance, or outsourced. Things to consider before you choose your option.

If your business is expanding globally, by now you would realized that the need for Multilingual customer support in indisputable.  Many companies, however, tend to invest in an in-house customer support department or work with freelance customer support executives. Neither strategy is utterly flawed. But, at the same time, you... read more →
Feb 18
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7 Important Customer Service Lessons and Trends from Germany

For global businesses today, Germany represents an important market. But keeping German customers delighted isn't as easy as it seems. They have their own way of doing things and therefore, a one-size-fits-all approach to customer service won't work. German call centers need to adapt to the changing needs and expectations... read more →
Feb 11