Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big... read more →
In today’s multicultural business environment, there’s no way you can undermine the importance of cultural awareness. Whether providing customer service in French, Spanish, Portuguese, Chinese, Arabic or any other foreign... read more →
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international... read more →
A common challenge faced by many buyers when purchasing fashion products online is the lack of real-time shopping assistance - similar to that rendered by in-store shop assistants or fashion... read more →
Whether to outsource hotel reservations or not is a dilemma that almost all hotels face at some point in their service lifecycle. Various factors may compel one to contemplate a... read more →
As more and more businesses go online or opt for a multi-channel retail approach, the need to bolster’s one’s online reputation with excellent customer care support service has become non-negotiable.... read more →
Managing multicultural teams can present its own unique set of challenges and obstacles. Not only will you have to effectively manage language barriers, but there are also cultural and training... read more →
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the... read more →
Social media has evolved into the most popular customer service channel. Customers are looking for quick remedies and they’ve realized social is the best place to talk to their favourite... read more →
It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee... read more →