Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
Given the rise in average disposable income, money being splurged on food from restaurants has gone up, however, surprisingly, a bigger chunk of that expense is spent on taking out... read more →
While the words customer experience and customer service are often thrown around synonymously, they are vastly different. Customer service transpires through the buying process or when customers encounter a problem.... read more →
Businesses today are not bound by the physical boundaries of countries and market. This is evident from the fact that we can find the biggest brands from countries in the... read more →
The entire process of making travel bookings has gone through a lot of changes over time. There was a time we used to go to our local travel agency for... read more →
If there’s one industry where how you treat customers matters the most, it is the Hospitality sector. The service and experience you offer not only determines if the customer is... read more →
If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula... read more →
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the... read more →
When companies engage an external call center to handle their customer service, they always struggle with the dilemma on how much authority should be vested in call center agents. Most... read more →