If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula... read more →
Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from... read more →
The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct... read more →
As more and more businesses go online or opt for a multi-channel retail approach, the need to bolster’s one’s online reputation with excellent customer care support service has become non-negotiable.... read more →
It is no news that outsourcing has countless benefits for a business. When you outsource, it means you no longer have to worry about hiring, training, re-training, monitoring, ongoing employee... read more →