The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer... read more →
Machine translation is touted to be the next big thing. By automating language translation, it promises to help you save time, money, and effort involved in understanding and replying to... read more →
As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in... read more →
Being a pioneer of technology and innovation, Japan surely knows a lot about doing things right. That includes customer service. But what surprises people most is how customer service adheres... read more →
If your business is expanding globally, by now you would realized that the need for Multilingual customer support in indisputable. Many companies, however, tend to invest in an in-house customer... read more →
For global businesses today, Germany represents an important market. But keeping German customers delighted isn't as easy as it seems. They have their own way of doing things and therefore,... read more →
Arguably the biggest consumer market in the world, China is a goldmine for any consumer-oriented business. With a population of over a billion and a somewhat balanced age demographic, your... read more →
If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula... read more →
Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from... read more →
Excellent customer support is the focal point of every business operation. Owing to the fact, many companies are operating in-house multilingual customer call center while others are outsourcing this division.... read more →