Saudization, also called the Saudi Nationalization Scheme makes it mandatory to absorb a certain percentage of Saudi Nationals as a workforce in businesses and enterprises operating in Saudi Arab. In... read more →
In the last few years, since the bots have arrived on the customer service scene, companies are in a constant quandary as what to do- whether to give more space... read more →
Talking of customer service, a business either gives good customer service or poor customer service. However, it’s something that business owners, can always improve upon and make it better than their... read more →
As we go from Osaka to Tokyo, we find dialects are substantially different from Standard Japanese – as well as from each other. Despite what others may think of, there... read more →
We are living in times of globalization where every day, we communicate with people having multiple accents. One of the major sectors where accent plays an important role is the... read more →
Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents... read more →
Customer insights are actual truths about consumers. These are key elements that decide behaviours and perceptions of customers. Customer feedback and Voice of Customer data can be a great help... read more →
We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
No matter how wonderful your products or services, some of your customers are likely to face problems. That's just an unavoidable truth of every business but you can surely find... read more →
The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer... read more →