Running a global business isn't easy. Not only do you have to manage operations and employees at a larger scale but also engage with customers from different cultural backgrounds. Customers... read more →
The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct... read more →
“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even... read more →
Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big... read more →
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the... read more →