As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in... read more →
Customers come in several forms. While some might have a pretty good idea of what they want others might need guidance. In other cases, customers are simply angry right from... read more →
The emergence and subsequent evolution of disruptive technologies like artificial intelligence (AI) have led many to believe that AI is now poised to penetrate and transform the way we conduct... read more →
For businesses with a global footprint, managing a geographically dispersed customer base means much more than overcoming language barriers. It also entails adapting to the cultural differences of your international... read more →
Dear online fashion retailers, Hope you are in the pink of conversion. As someone who is a savvy shopper for clothing and fashion online, I beg to draw your attention... read more →
If anyone has to pick one industry where online reputation defines your brand, it’s hospitality. Customers search on different platforms - OTAs, online forums, travel blogs and even vlogs – to... read more →