Blog

The impact of the workforce shortage is real. Employers globally are struggling to find skillful workers. This problem can be seen across all service industries, all over the world. This situation is creating a heavy strain on the world economy.  Recent statistics from the United States Federal Reserve claim that... read more →

Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to localise their offering and customer experince to suit their target market, customers have become more open to using international products and... read more →

The MENA region consists of almost 6 percent of the global population. Some of the countries have as much as 50 percent of the population under the age of 15. The Middle East possesses almost 28% of its population is between the ages of 15-29; this makes it among the... read more →

The outbreak of Covid-19 has necessitated companies to work with exceptional pace in order to provide brilliant service to customers all the while taking care of employees in a humane way. Customer and employee sentiment only intensifies this challenge. The amalgamation of panic, unpredictability, and exasperation poses companies with newer risks... read more →

It was the first day. I had got a job in customer service right after graduating. I always loved a good conversation but customer service turned out to be a whole other story. In the first few calls I picked up, I wasn’t expecting the anger and irritation, which was... read more →

“Why do we fall? So we can learn to pick ourselves up”- That isn’t just a movie quote, but a philosophy of life. It holds true for corporations who have been named-and-shamed online, and bounced back to come up with a solution to reclaim their standing. In our era of... read more →

People perceive customer service as a monotonous job routine; a customer comes in with a query, gets a response from the team, and goes his/her way after that. It is like that unless it isn’t. Anybody who has worked in customer service wishes it would be as simple as that,... read more →

As I set about writing this article, the government announced stringent measures to fight against the Coronavirus pandemic. Those measures included curtailing public transport, shutting down public places, and asking the people to remain cooped up in their homes until threat passes over. We are living in extraordinary times with... read more →

The Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to localize their offering and customer experience to suit their target market, customers have become more open to using international products... read more →