The impact of the workforce shortage is real. Employers globally are struggling to find skillful workers. This problem can be seen across all service industries, all over the world. This... read more →
Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to localise... read more →
Saudization, also called the Saudi Nationalization Scheme makes it mandatory to absorb a certain percentage of Saudi Nationals as a workforce in businesses and enterprises operating in Saudi Arab. In... read more →
The MENA region consists of almost 6 percent of the global population. Some of the countries have as much as 50 percent of the population under the age of 15.... read more →
The outbreak of Covid-19 has necessitated companies to work with exceptional pace in order to provide brilliant service to customers all the while taking care of employees in a humane way.... read more →
It was the first day. I had got a job in customer service right after graduating. I always loved a good conversation but customer service turned out to be a... read more →
“Why do we fall? So we can learn to pick ourselves up”- That isn’t just a movie quote, but a philosophy of life. It holds true for corporations who have... read more →
People perceive customer service as a monotonous job routine; a customer comes in with a query, gets a response from the team, and goes his/her way after that. It is... read more →
As I set about writing this article, the government announced stringent measures to fight against the Coronavirus pandemic. Those measures included curtailing public transport, shutting down public places, and asking... read more →
The Internet has enabled countries to expand internationally at a rapid pace. They are able to reach out to customers in multiple countries simultaneously. Given that businesses are able to... read more →