If there’s one industry where how you treat customers matters the most, it is the Hospitality sector. The service and experience you offer not only determines if the customer is... read more →
In today’s multicultural business environment, there’s no way you can undermine the importance of cultural awareness. Whether providing customer service in French, Spanish, Portuguese, Chinese, Arabic or any other foreign... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →
Dear online fashion retailers, Hope you are in the pink of conversion. As someone who is a savvy shopper for clothing and fashion online, I beg to draw your attention... read more →