Talking of extremes, there wouldn’t be a more apt example than call center work stress. Going by-the-book isn’t enough to be successful in your call center venture. It isn’t for... read more →
What happens if your colleagues aren’t present and a customer comes up with a query? For a new customer support agent, it is a tighter spot than you can imagine.... read more →
Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. The success of fortune 500 companies cannot be attributed to one... read more →
As more and more businesses go online or opt for a multi-channel retail approach, the need to bolster’s one’s online reputation with excellent customer care support service has become non-negotiable.... read more →