Customer service is no longer confined to just offering the right solution. Customers want quick service. Not Barry Allen-quick but they expect companies to respond back promptly and keep them... read more →
If anyone has to pick one industry where online reputation defines your brand, it’s hospitality. Customers search on different platforms - OTAs, online forums, travel blogs and even vlogs – to... read more →
The concept of selling used goods online has been around for a long time but what has irrevocably revolutionised the online secondary marketplaces are websites that allow you to buy... read more →
When companies engage an external call center to handle their customer service, they always struggle with the dilemma on how much authority should be vested in call center agents. Most... read more →
Chatbots have started to take over the world. Though that’s a bit of an exaggeration, there’s no denying the growing presence of these technological beings. In the world of business,... read more →
In today’s global economy, where most businesses are aiming to capture international markets, bridging cultural and lingual gaps is not a choice but a necessity. However, there are some industries... read more →