We are living in times where customers are spoiled for choices and even a solitary bad experience could take one in three customers away to a competitor. The strength of... read more →
“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even... read more →
When companies engage an external call center to handle their customer service, they always struggle with the dilemma on how much authority should be vested in call center agents. Most... read more →
Chatbots have started to take over the world. Though that’s a bit of an exaggeration, there’s no denying the growing presence of these technological beings. In the world of business,... read more →