What happens if your colleagues aren’t present and a customer comes up with a query? For a new customer support agent, it is a tighter spot than you can imagine.... read more →
Fortune 500 companies are the most celebrated and valued and every company worth its salt wants to emulate them. The success of fortune 500 companies cannot be attributed to one... read more →
Why we need to redefine who is ‘ideal’ customer service rep In recent years we have seen the role of customer service reps has changed dramatically. Given the plethora of... read more →