It's obvious that localization plays a pivotal role in any company looking to succeed at the international level. The importance of localization should be seen in the backdrop of it... read more →
The cost of missed calls is immense, whether you are a small local shop or a fortune 500 company with a global presence. A huge chunk of this bad customer... read more →
As one of the most renowned call center outsourcing companies, managing outsourced customer service for 100s of clients, we understand the pressure customer service agents are under to satisfy the customer in... read more →
“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →