Live chat support has become an integral part of customer support for most businesses. Having said that, it is not successful for all, reason being that their live chat agents... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →
Chatbots have started to take over the world. Though that’s a bit of an exaggeration, there’s no denying the growing presence of these technological beings. In the world of business,... read more →