If there's one thing that customers love, it's great service. But delivering on the promise of great service isn't easy. In fact, very few brands have perfected the secret formula... read more →
“Use the right tone when speaking to customers.” If you are a calling agent providing phone support to customers, this oft-repeated guideline will surely ring a bell to you. Even... read more →
Peak or holiday seasons like Christmas or New Year, are most important seasons for e-retailers from sales and revenue point of view. During these periods, e-retailers plan to earn big... read more →
Have you wondered why only a few companies deliver great customer support? Is it because they lack the right strategy and process? Or does it have to do with the... read more →
Years back, customer-brand conversations were synonymous with one-way traffic. The brand would market, sell, give away discounts, sell more, and the customer wouldn’t think much about buying. The business landscape,... read more →
Customer service is no longer confined to just offering the right solution. Customers want quick service. Not Barry Allen-quick but they expect companies to respond back promptly and keep them... read more →
The concept of selling used goods online has been around for a long time but what has irrevocably revolutionised the online secondary marketplaces are websites that allow you to buy... read more →
When companies engage an external call center to handle their customer service, they always struggle with the dilemma on how much authority should be vested in call center agents. Most... read more →