Bilingual Spanish Call Center Services

The importance of the Call Center Services in Spanish cannot be denied. Spanish is the third most widely spoken language in the world, following English and Mandarin. Besides Spain, 20 other countries have Spanish as their official language, with about 400 million speakers whose mother tongue is Spanish. Spanish speaking population is the fastest growing community and is predicted to touch 530 million Spanish speakers by 2050, out of which 100 million will be in the United States alone, demonstrating that Spanish is becoming increasingly globalised and is the second most used language in business. It is no wonder that the demand for having documents and communications in Spanish is growing at an exponential rate. It is especially true for the US where Hispanics are the largest minority group, commanding significant influence in terms of buying power.

Hence, it is critical for any business in the world to have the capability to reach this large segment of Spanish speaking consumers if they want to capitalize on the huge growth business opportunity these Spanish speaking consumers present. This is why businesses worldwide are trying to engage Spanish speaking staff and Spanish Call Center when promoting their products.

With over 18 years of experience as a leading provider of Multilingual Call Center Services, LiveSalesman offers cost-effective outsourced native and bilingual Call Center Services in Spanish, enabling the business to tap successfully into the huge business potential that Spanish Community offers. We have 24×7 native Spanish Call Center team with an in-depth understanding of Spanish consumer behaviour that can consult you on the best strategy to connect with your Spanish consumers. Our native Spanish call center agents are from Spain, Mexico, Peru, Argentina and Colombia and  they can speak different Spanish dialects, including Latin American, South American and European Spanish.

Our 24×7 outsourced call center services in Spanish are available for Spanish Customer Support Outsourcing, Spanish Sales Support, Spanish Social Media Management and Support, Cross-sell and Upsell, Order Management, Spanish Tech Support, Retention, Spanish Phone Answering, Fraud Prevention, and Chargeback Management.

Online buying does not have the same foothold in Spain as it has in other countries. In 2015, it accounted for only 4% of retail trade but that’s exactly why it is a good news for companies hoping to enter Spanish Market. Read More…

However, it’s use and growth cannot be undermined and is demonstrated by the fact that in 2016, 60% of the population was shopping online, making it the largest E-commerce market in Southern Europe, leaving Italy and Turkey behind. Spain has a lot of online sales potential waiting to be tapped, specially cross-border trade potential because in case of Spain more products are purchased abroad than sold, evident by the fact that 56.5% of e-commerce transactions in Spain were made on foreign sites. This is why lot of businesses are targeting Spanish consumers and demand for call center Spain is going up. Affected by the financial crisis and high unemployment rates, Spanish customers are always on the lookout for cheaper prices which can be found online. Despite Spaniards’ fondness for shopping online, abandonment rate is high in online purchase. The primary reason behind that is trust and confidence issues which can be dealt with if you have the right call center services in Spanish in place. While some don’t feel comfortable buying what they have not touched and felt physically, for others, they don’t feel safe entering their personal and payment details, a fear that can be allayed when they talk to native Spanish call center support agents who can answer their questions satisfactorily. There is a high numbers of failed attempts reported while making a payment. This could be due to rigid antifraud filters, restrictions on credit card purchases or due to lack of enough choices in payment methods. Lack of sufficient product information or return/exchange policies further dents Spanish customers’ trust in online buying. Any business trying to sell to Spanish customers needs to be prepared to overcome these trust issues and hence the need of call center services in Spanish. Giving your Spanish customers easy access to your customers service in call center Spain can help you a great deal in this task. For instance, consider deploying a 24×7 Spanish Live Chat customer service rep on your website who can assist your online shoppers with any questions they have to allay their apprehensions about security or policies. Your Spanish live chat agent can proactively reach out to buyers and help the buyers who are facing check-out errors and can help them complete their purchase. One reason why Spanish people prefer physical stores over online is the possibility to talk to experts in stores who they can seek advise from. However, with Spanish Live Chat rep on your website, you can replicate the same experience for them. A knowledgeable Spanish live chat agent can provide your shoppers with detailed information about your products and can help them make the right choice based on their requirements. Apart from this, to reduce buyer friction, you should offer secure payment tools and provide enough photos, customer reviews and information to induce confidence in your offering. Spanish customers value simple returns, and love being offered freebies. Free and fast delivery is key. eCommerce has empowered Spanish customers with more purchasing power and any online retailers who waits to capitalise on this trend would have waited too long!

When it comes to international eCommerce, language is the key driver in most cases. This is true about Spain as well where 72% of the population speaks Spanish. Stereotypically Spanish people feelRead More…

embarrassed while communicating in English as the way they speak English leaves a lot to be desired. This was further corroborated by a study conducted by the OCU that revealed that 9 out of 10 Spaniards admitted this. So, if you wish to sell to Spanish customers, communicating in Spanish is not a choice but a pre-requisite and hence Spanish Call Center services are imperative to your business success. Given that there are about 500 million Spanish speakers worldwide, there is a good chance that if your brand communicates in their native language, you may be able to attract millions of other Spanish native speakers outside of Europe as well. What more? 8% of all internet users are Spanish! Still, think, your business can do without Spanish Call Center support?

Loud, love to eat and drink, affectionate with new people are some of the characteristics that define Spanish people. Typical Online Shopper in Spain is about 25-49 yeard old, usually, work full time, Read More…

are University educated and can be classified as belonging to medium to the high segment of the society. What is worth noting is that the Spanish people tend to turn to friends and family for recommendations before making a purchase decision and they recommend the products they buy. Since word of mouth matters a lot with Spanish consumers, it is important that your call center Spain really focuses on delighting each customer they interact with. In fact, Spain tops the list of European countries where most recommendations are shared through social networks for products bought online. In fact, Spanish consumers buy based on their perception rather than information in their buying decision process. They tightly restrict their search for information and depend more on the opinions and reviews of friends and family. Not only this, they actively use Social Media to find out about brands. Facebook followed by Twitter and Instagram are some of the most popular platforms. It is easy to conclude that to allure Spanish buyers, it is imperative that you as a retailer maintain good reputation and ratings and hence Spanish Social Media Customer service is crucial for all businesses targeting Spanish markets. Social Media Customer support in Spanish is usually a part of call center services in Spanish. Contrary to the global trend, Spanish online buyers still prefer to use a good old desktop to research and buy on the internet. Mobile phones are reserved for tracking shipments etc. This is despite the fact that Spain has one of the highest penetration for smartphones. This is due to the restricted experience that most mobile version of online stores offers. The use of tablets is growing. Spanish people prefer to utilise their weekend for leisure and perhaps that’s why Monday is when the most online shopping happens. 6pm-12am at night is when the peak in online orders is noticed but there is an increasing number that buys between 2am-5am and those spend more money! An average Spanish consumer spends EUR513 annually. Travel, Apparel, Footwear and Electronics are most popular categories. These are important Spanish consumer habits that everyone is your call center Spain should be aware of.