Remember, when users arrive on your website they are looking for ‘instant’ answers. The faster you serve those answers, the better you’ll convert. Hence, Live chat has become an essential CX channel, allowing your customers to interact with you at their convenience. However, providing timely, responsive, and round the clock, assistance is the key is if you want to reap true benefits of live chat. If left offline or not done right, live chat can be counterproductive and adversely affect your brand image. It may not always be possible to allocate dedicated resources to man live chat in-house, especially when they can be better utilised for your core business functions.
With our dedicated live chat specialists manning your chat, you can rest assured that your customers will always get friendly, professional and personalised on-demand assistance in real time over Live Chat. Your customers will appreciate that. We show them that you care and are willing to extend help proactively. With Live Chat, we offer you an opportunity for human connection that cultivates trust and boosts relationship with your customers, something that a website can’t achieve.
Another fringe benefit, our live chat specialists can interact with more than one customer at a time, reducing wait time for your customers and costs for you without compromising the quality of the customer experience.