Inbound Call Center Services

Customer Service is unarguably the most important function of our Inbound Call Center Services. We specialise in high-touch customer care. Be it Customer Assistance, Customer Acquisition, Customer Relationship Management, Customer Grievance Resolutions and Complaint Management, Customer Retention or Customer Loyalty Management, we strive to deliver an outstanding experience for your customers in every interaction, reinforcing and differentiating your brand in the mind of your customers. How our strategy-driven Customer Service Solutions can help you transform how your customer experience and drive unprecedented customer loyalty.

Social Media Management and Support is an essential channel for any business for customer support and consequently, it has become an indispensable part of inbound call center services. This is because Social Media presides over the lives of a majority of modern consumers. Customers are often reluctant to call or email you or visit your website if they have questions. They find it a lot more convenient to interact through Social Media Platforms such as Facebook Messenger, Whats app etc. If they have concerns, they don’t hesitate in venting out their frustration against your brand publicly on social media. How can you not offer Social Media Support 24×7 to answer your customer queries in real time and more importantly to control the damage before it snowballs and damages your brand? Well, we understand that it is not viable for all businesses to this in-house and hence us. We have a team of Social Media Customer Support and Management Team that understands well that Social Media Customer support is a different ballgame altogether. The level of promptness, the tone and language you use to connect and engage the customers, the level of personalisation are all different from the support on other channels. Whether or not you like it, social media is here to stay and will only grow as a customer service channel. The sooner your business gets on board, perfecting your responses and delivering quality experiences, the better. Talk to us to learn more about how we can help you deliver quality customer experiences on Social Media Channels.

Our Answering Service is an elementary level Inbound Call Center Service where in our call center agents professionally answer telephone calls for our clients and collect message accurately which are then conveyed to our clients. This ensures that you are never missing an important message or lead again. This service is especially suitable for businesses that do not have an in-house receptionist or are looking for someone to answer calls outside their office hours. LiveSalesman answering service makes sure that you are not spending your precious time and money in answering calls.

Customers now want to be able to place an order through a channel and at a time that is convenient for them, not for you. Hence, Order Taking has become a key service in Inbound call center services. At LiveSalesman, we offer you reliable 24×7 Multichannel Order Taking and Order Entry services. Our Order taking Call Center Agents to make sure that all orders are taken accurately and entered into your CRM system immediately so that they can be processed instantly. We understand the criticality of protecting your customers’ personal information and securing their payment details. Hence, we take all necessary measures in a call center to ensure the safe handling of such information and to prevent identity theft. When customers contact to place an order, they expect to engage with someone who is fully knowledgeable about your brand and offering and can guide them. Therefore, all our Order taking Call Center agents are trained to thoroughly answer any questions your customers may have regarding your product or service prior to placing an order. When your customers make an educated purchase decision, chances of return and exchange dwindle. Our seamless order taking service is available over phone, email, live chat, SMS/text and Social Media platforms to name a few.

The speed and accuracy of the resolution you provide to your customers when they face a technical problem with your product or service can literally make or break your business. You can count on LiveSalesman Tech Support Services to make sure that your customer’s issues are troubleshooting with utmost urgency and precision. We cater to all level of Tech Support requirements from basic to advanced. Learn more about our Tech Support Service.

We understand that it takes immense effort, time, and money to drive targeted inquiries. It is imperative that such inquiries are properly handled to make sure that they turn into qualified leads and converted to sales. Our Sales Support Agents are adept at sales, cross-selling and up-selling. They are trained to think way beyond making a one-time sale. With our sales support, we aim at delivering such compelling buyer experience that buyer comes to you again and again and gives you repeat business, generating excellent business opportunities and return on investment for your business. Learn more about our Sales Support.

Irrespective of the introduction of new customer channels, good old E-mail Support remains a vital element of Inbound Call Center Services. How fast your E-mail Response is and how your emails are drafted speaks volumes about your brand. Learn more about how at LiveSalesman, we handle the good old E-mail Support in a new way!