Client Overview: One of the top three retailers in the MENA region with over 15 retail brands and 1,000+ retail stores, serving a vast and diverse customer base across multiple regions and languages. The Challenge: In the years leading up to 2020, our client’s customer service operation was primarily handling... read more →
Jan
28
Jan
28
Overview A leading global automaker partnered with LiveSalesman to manage customer interactions across multiple communication channels, including phone calls, live chats, emails, WhatsApp, Facebook, Twitter, and other social media platforms. Scope of Services LiveSalesman handles several lines of business for the automaker in multiple countries and languages, leveraging native-speaking agents... read more →
Jan
28
Background LiveSalesman’s client- a prominent furniture retailer in the Middle East- operates an extensive network of brick-and-mortar stores alongside a robust e-commerce platform. Specializing in bulky furniture items, our client faced significant logistical challenges in ensuring the efficient delivery of products from warehouses to customers' homes across Saudi Arabia. The... read more →