Enable Digital Interactions with "Human Touch",from booking to departure

With AI chatbot on your whatsapp, website, and social media you can resolve 85% of guest inquiries instantly spanning the entire customer journey.

Increase Direct Bookings

An AI powered virtual assistant that answers your prospective guest queries and guides them through the booking process in real time. It can also incentivize your guests to make direct booking with your hotel by offering existing promotions, upgrades or value added perks.

Fully automate check-in/check-out

A virtual front desk that sends personalized welcome messages to your upcoming guests. By integrating your PMS with AI chatbots, we also offer them pre-check in forms and digital keys. Similarly, we facilitate the digital check out process, reducing time spent at the reception upon arrival or departure.

Reduce operational costs & Improve efficiency

Automate repetitive tasks such as answering FAQs, In-stay requests and booking of additional services, freeing up your staff to focus on more complicated and valuable tasks that indeed need human intervention

Maximise Revenue

Through upselling, upgrades and retention, Send automated messages to communicate personalized upselling and cross-selling campaigns.

Enhance guest experience

An AI-powered virtual concierge that promptly and automatically handles guests in-stay requests or complaints and relays them to the appropriate team, delivering stellar customer service 24x7

Boost your reputation

Automatically send satisfaction surveys and review requests to guests, during or post stays, for internal analysis and external platforms like Tripadvisor.

Seamless transfer to human agents

A smooth handover of the conversation to a staff member if requested by the user or if the chatbot is unable to resolve the query automatically. With LiveSalesman, you have the advantage of supplementing our high-touch, high-tech AI solutions with our world class outsourced multilingual customer care and call center services to deliver exceptional customer interactions.

Fully Customized AI Chatbots for hotels: From Development to Deployment

We specialize in developing and implementing fully customized AI-powered ChatBots for hotels that are made according to your specific business needs, unlike most providers in the market who simply offer software solutions and platforms for AI hotel chatbots with generic templates and functionalities that may not align perfectly with your specific hotel's needs and fail to address your unique customer requirements or complex workflows. There are many challenges with such off the shelf AI Hotel chatbot development services such as limited customisation, integration issues, lack of required reporting, scalability and security concerns. At LiveSalesman, we take a different approach with our custom AI chatbot development services for hotels. We begin with a thorough analysis of your specific business challenges, goals you wish to achieve, your hotel's customer service protocols and past interactions to create highly customized AI ChatBots for the hospitality industry. Our end to end services includes everything from development to implementation- customizing the interface, image and tone of voice that fit your guidelines for a seamless brand experience, designing tailored workflows, whatsapp integration with your PMS and other backend systems, optimization, and ongoing support, ensuring your AI hotel ChatBot meets the highest standards of quality and functionality throughout its lifecycle.

Combining Human Expertise with AI-Powered Solutions

With 25 years of experience in providing world-class multilingual customer care and call center solutions, we strategically blend AI driven technology with human expertise of a passionate team to deliver exceptional customer interactions and enhance your brand experience. By partnering with us, you eliminate the risk of any potential miscommunication and lack of collaboration that can arise when your contact center and AI BOT development providers are separate. We acknowledge the significance of AI solutions as an enabler to assist customers and those who are supporting them. However, AI cannot completely replace the human empathy and intelligence required to manage more complex and meaningful tasks. Our comprehensive all-in-one solution, AI powered customer support complemented with multilingual contact center services, ensures a unified approach and cohesive strategy is followed in your customer service and sales delivery, guaranteeing a consistent experience across all channels.

Omnichannel solution

Our AI-powered solution consolidates requests from various hotel communication channels, including popular social media platforms like Facebook Messenger and Instagram, as well as instant messaging apps such as WhatsApp, Line, Telegram, and WeChat. This integration offers a comprehensive view of guest inquiries, enhancing efficiency and response quality

Holistic multilingual support solution

Our AI-powered hotel chatbot supports over 130 languages with advanced machine translations, ensuring highly accurate, grammatically correct, and contextually appropriate responses. With Our highly skilled multilingual customer support services, consisting of professional native language experts, we help you strike the right balance between high tech tools and high touch engagement to provide a high-quality customer experience led by empathy.

Easy integrations with the leading hospitality systems

Our AI chatbot for hotels can be seamlessly integrated with all your hotel's booking engines, PMSs, Maintenance Management, Marketing, CRM, Payment and Financing gateways systems

FAQS
What are the benefits of implementing hotel chatbot during the pre stay phase?
Increase your direct bookings

A considerable percentage of guests abandon hotel bookings on websites due to a lack of real time assistance. Various studies suggest that this abandonment rate can be quite high, often reaching up to 81% across the travel and hospitality industry. Many of these abandonments occur because potential guests encounter difficulties or have questions during the booking process but cannot get timely assistance, leading to frustration and ultimately, abandonment of the booking. Integrating advanced technology like custom AI hotel chatbots can help mitigate this issue. Whatsapp AI chatbots for hotels are designed to offer instant support, thereby increasing the likelihood of guests completing the booking process. WhatsApp AI chatbots for hotels can significantly increase direct bookings, and can streamline the booking process, offering a much faster and more efficient near human-like reservation experience.

Real-Time Room Availability and Pricing

With our custom AI hotel chatbot development services, whatsapp chatbots are integrated with your hotel's booking system, CRM, and other management systems, enabling it to accurately check and relay real time information on available rooms, types and pricing to your potential guests.

Price comparison

Through your custom hotel whatsapp chatbots, you can also display the price comparison of your rooms across various booking channels, and incentivise your guests to make a direct booking by offering a promotion, discount, upgrade or other value added services.

Personalized Recommendations

By analyzing guest's preferences and past behavior, our custom AI hotel chatbot can offer personalized recommendations for room types including what type of view each category offers, provide hotel information such as amenities, parking, transport, dining options, nearby attractions, packages, and special deals. They are also capable of offering personalized quotes, and sending pre-booking quotes by email/message if need be, helping your guests make a quick and informed decision without having to wait for a reservations rep.

Seamless Booking Process

Our custom whatsapp AI hotel chatbot can guide your potential guests through the entire booking process within the chat interface. They can handle tasks such as explaining cancellation policy, collecting necessary information such as dates, room type, payment details and gathering additional info to personalize the stay. They can also provide booking confirmations and process payments, making the booking process hasslefree and straightforward.

Special Promotions and Discounts

Our custom AI whatsapp chatbot for hospitality industry can inform potential guests about special offers, discount codes, ongoing promotions, and exclusive deals, enticing them to make a booking.

Modifications, Cancellations & Reconfirmations

Our custom whatsapp AI hotel chatbot can effortlessly handle guest requests for booking modifications and cancellations, and confirm the changes with the guest. Since they are integrated with the hotel's booking system, they also make required updates there to avoid any future booking conflicts.

Upselling and Cross-Selling

Our custom AI Whatsapp chatbots for hotels are also a great tool to cross sell and upsell, ensuring you generate more revenue from the same booking. For instance, through our AI hotel chatbot, we can provide your guests information about your hotel's special offers on spa and dining, available add-ons or even suggest room upgrade]des, and make the relevant bookings.

Event and Meeting Inquiries

Our custom AI chatbots for hospitality industry can also handle queries pertinent to events and meetings organization. It can share information on event spaces, availability, pricing, and special packages if any. It also schedules site visits and facilitates meetings with the hotel's event planning team.

Behavioral marketing campaigns

Our custom AI hotel chatbot development services can be used to automate and proactively push personalized messages according to specific pages on the website or interactions in the user journey to reach out to 'fence sitters', unsure website visitors who are more likely to book if you lure them with personalized messages or offers.

Feedback Collection

If for some reason, a potential guest does not proceed with the booking, we can use your custom AI hotel chatbot to also collect real time actionable feedback for lost opportunities.

Handling Multiple Inquiries

Our custom whatsApp chatbots for hotels can manage numerous inquiries simultaneously, delivering consistent and efficient service to all potential guests without delays. This increases the chances of converting inquiries into bookings.

24/7 Availability

AI based whatsapp chatbots for hotels are available to offer real time assistance to potential guests at any time of the day, meaning zero hold or wait time for your guests. This guarantees that you do not miss any booking opportunity, even outside of your business hours.

What are some of the use cases for hotel chatbots during the pre-check-in phase?
Reservation Confirmation

Through our custom AI hotel chatbots, we can send a message to guests a few days before their arrival, confirming their reservation details.

Pre-arrival personalized assistance

On the day of arrival, Whatsapp chatbot for hotels can send a message to confirm estimated arrival time. To offer personalized experience, we can proactively reach out to guests to check if they require transportation or have any special needs. Additionally, we can provide real time assistance if guests have any questions such as directions to the hotel, or parking information.

Digital Check-in

We can fully automate your check in by integrating your PMS with AI whatsapp chatbots. This allows your guests to fill out pre check in forms and upload copies of their ID, passport, or any required documents directly via WhatsApp before their arrival. The custom hotel chatbot can also guide guests through secure payment links for any pre-arrival charges or deposits, thus minimizing their time spent at reception doing paperwork.

Welcome Message

On the day of arrival, the whatsapp chatbot for hotels sends a welcome message with hotel dining options, activities schedule, spa menu, amenities, and local tips etc.

Offer Upsell

Through interactive whatsapp chat, we can offer upgraded rooms or add ons such as Meal Packages or spa services.

What type of queries can Hotel chatbot handle from in-house guests?
Here are some specific use cases:

With our custom AI hotel chatbot development services, we can help you automate a large volume of inquiries in your hotel, significantly reducing the number of service and support calls received at the front desk from in-house guests. This alleviates the burden on your staff, enabling them to respond more efficiently and personally to guests' specific or complex requests and issues, without either guests or staff having to start from scratch with each interaction.

Room service orders

Using the custom WhatsApp chatbot for hotels, guests enjoy the flexibility and convenience of ordering food and drinks to their rooms anytime without having to wait. In lieu of traditional menu cards, an interactive digital platform is offered to guests where they can browse the offerings, get detailed information on dishes and can place the order in just a few words. They can also communicate special customization requests, dietary needs, or allergies directly via the AI hotel chatbot. The whatsapp chatbot for hotels processes the order and confirms the delivery time.

Housekeeping Requests

Guests can request extra towels, toiletries, or cleaning services directly via custom AI hotel chatbots without having to call. Chatbots logs the housekeeping requests, alerts the relevant team and provides an estimated time for service to the guests.

Maintenance Issues

We can integrate these whatsapp chatbots for hotels with your maintenance management systems. When guests report a maintenance issue, such as a malfunctioning air conditioner or a leaking faucet, chatbots records the issue and notifies the maintenance team for prompt resolution.

Information on Hotel Amenities

AI WhatsApp chatbot for hotels serves as a complete information hub using which guests can quickly access detailed information about the hotel's amenities and facilities including the spa, pool, fitness center and dining options. It not only offers essential details like operating hours and booking options but also promotes guest interaction by sharing timely updates on special offers. This encourages guests to utilize the hotel's services more actively, potentially boosting revenue across various amenities.

Local Recommendations and Directions

Custom AI hotel chatbots can act as an excellent concierge and offer personalized recommendations for local attractions, restaurants or directions based on the guest's interests and provides directions or maps to local points of interest. It can also send recommendations back to Guest's Phone as Email or WhatsApp.

Booking Onsite Activities

Whether a guest wants to book a spa treatment, make a restaurant reservation or participate in a hotel event, custom AI bots for hospitality can check availability, facilitate the booking process and confirm reservations.

Wake-Up Calls

Guests can use Whatsapp chatbots for hotels to schedule wake up calls, freeing your front desk to focus on more important tasks.

Concierge Services

Custom AI hotel chatbots can take transportation requests such as booking a taxi or arranging airport transfers for the guests and confirm the booking details with the guests.

Billing and Account Inquiries

If guests want to review their bill or inquire about any charges, they can do so conveniently through whatsapp chatbot for hotels. The AI chatbot provides a summary of the guest's bill and answers any questions regarding charges.

Emergency Assistance

In the event of an emergency, AI hotel chatbot provides emergency contact information and connects the guest with hotel staff for immediate assistance.

Feedback and complaint management

WhatsApp chatbots offer hotel guests a simplified, real time and direct channel of communication to share their feedback or report any issues during their stay. This is especially valuable for hotel management as it allows them to promptly resolve any guest concerns before they escalate on social media or third party booking websites. Quick redressal of complaints demonstrates the hotel's commitment to guest satisfaction, leading to positive reputation. Additionally, gathering feedback through the custom whatsapp chatbot helps the hotel identify trends and make targeted improvements in services and facilities.

Personalized Messages

Hotels can send personalized messages, event invitations or special promotions according to each guest's preferences and stay duration using whatsapp messages.

Check-Out Assistance

Check out process can be made much faster and smoother with our custom AI hotel chatbot development services. Our whatsapp chatbots for hotels can provide check-out instructions, arrange for luggage pick-up, and answer any last-minute questions.

How can implementing hotel chatbot help post check out?
Feedback Collection

After a guest's stay, AI hotel chatbots can follow up to collect feedback and reviews, helping the hotel to improve its services and build a better relationship with guests, which can lead to repeat bookings.

What are some of the unique features of LiveSalesman Hotel Chatbots ?

Our custom AI chatbot development services for hotels not only helps hotels bring in efficiency in service but also enables them to create a contemporary and personalized experience for guests. Additionally, chatbots also allow hotels to present personalized special offers or recommendations, potentially increasing room revenue.

  • Are powered by of conversational AI
  • Can be seamlessly integrated with all your hotel's booking engines, PMSs, Maintenance Management, Marketing, CRM, Payment and Financing gateways systems
  • Come equipped with over 200 pre-configured questions specific to the hospitality industry which can be further increased and modified to tailor to your individual requirements.
  • Have the ability to automate and trigger messages to run targeted campaigns for marketing, feedback, or more.
  • Have Multilingual conversational abilities
  • Can send custom team notifications to alert the relevant teams for specific requests
  • Understand data and emotions
  • Offer widget personalisation so the chatbot interface can be tailored to align with your hotel's branding guidelines
  • Learn with conversations
  • Offer omnichannel experience to efficiently manage requests from the hotel's various communication platforms including all social media networks
  • Have ability to smoothly transfer to human agents through chat or click to call feature if chatbot is not able to resolve the query
  • Give you detailed custom reports for valuable custom insights

Discover how we can help you improve your business results with innovative strategies.

Reach out to us today to consult with an expert.