LiveSalesman is a leading multilingual call center for the pharma industry, specializing in GDPR consent collection and global data protection compliance for the healthcare industry. Recognized as the best call center for the pharma industry, we deliver comprehensive consent management and consent gathering solutions that ensure your outreach meets stringent global data protection standards. Our tailored approach maximizes the effectiveness of your targeted communications, empowering your brand to engage healthcare providers efficiently and ethically worldwide.
HCP Consent Collection and Management Services
For Pharma Companies
Proven Global Expertise and Extensive Reach
As a top provider for healthcare industry consent management services, we boast of a proven track record of successful consent collection and consent gathering across more than 100 countries. Our experienced multilingual GDPR consent management call center teams are fluent in regional languages and dialects. Deeply familiar with local healthcare systems, cultures, and professional practices, our teams significantly enhance engagement and consent acquisition. Rather than relying on generic call-center numbers, we use local phone numbers to build trust and familiarity among healthcare providers.
Our approach is characterized by genuine, human-driven interactions, cultivating meaningful relationships with healthcare providers to deliver exceptionally high consent rates.
Multi-Channel Consent Collection Strategies
Our consent collection processes are customized to align with your specific project objectives and may include:
- Phone Calls: Professionally managed, recorded calls that document explicit consent.
- Face-to-Face Visits: In-person meetings to secure digitally or physically signed consent forms.
- Email Communications: Structured, documented email interactions ensuring clear consent trails.
WhatsApp and Messaging Apps: Engaging, documented consent collection via widely-used messaging platforms.
Diverse Healthcare Provider Engagement
Our extensive experience spans a broad range of medical specializations and healthcare provider categories, including but not limited to:
- Physicians across multiple specialties such as General Practitioners, Pediatricians, Gynecologists, ENT specialists, Orthopedic physicians, Oncologists, Neurologists, and others
- Surgeons including General Surgeons, Neurosurgeons, ENT Surgeons, Trauma Surgeons, Cardiac Surgeons, and other surgical specialists
- Pharmacists, Nurses, Midwives, and other allied healthcare professionals
Consent can be gathered directly from healthcare providers themselves or indirectly through authorized representatives such as assistants, secretaries, or hospital administration teams.
LiveSalesman Advantage
Advanced Technology and Real-Time Monitoring
We employ sophisticated, state-of-the-art consent management systems, ensuring accurate tracking, reporting, and comprehensive database management. Clients have secure, real-time access to interactive dashboards, providing complete visibility into campaign performance, consent acquisition progress, and detailed analytics.
Rigorous Pharmacovigilance Compliance and Training
Our teams receive comprehensive Pharmacovigilance (PV) training and adhere strictly to global PV quality reporting protocols. We also offer tailored PV training programs designed to meet client-specific compliance and regulatory standards.
Customized and Tailored Solutions
Recognizing that each pharmaceutical company has distinct needs, we create bespoke consent management solutions precisely aligned with your business objectives. Our tailored programs can range from focused, short-term initiatives to ongoing long-term campaigns, essential in markets characterized by high turnover among healthcare providers.
Dynamic Database Management and Quality Control
Our commitment extends beyond mere consent collection. We actively manage and maintain up-to-date databases, swiftly capturing changes such as job transitions, specialty adjustments, retirements, or new professional affiliations, ensuring your data remains accurate and actionable.
Integrated Marketing and Activation Solutions
Consent management and consent gathering activities can be seamlessly integrated with comprehensive marketing and activation services offered by LiveSalesman or our network of trusted partners. This integration provides a robust platform for engaging healthcare providers effectively across multiple communication channels and touchpoints.
What is HCP consent management?
Consent management involves collecting explicit permission from healthcare providers allowing pharmaceutical companies to communicate through email, phone, WhatsApp, or other channels with promotional or informational materials.
Which countries can you collect consents from?
We have local teams capable of collecting consent in over 100 countries, including:
- Europe: Germany, France, Switzerland, Spain, Italy, Netherlands, UK, Denmark, Sweden, Finland, Croatia, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Bulgaria, Romania, Hungary, Czech Republic, Poland
- Asia-Pacific: UAE, Saudi Arabia, Bahrain, Kuwait, Qatar, Oman, Japan, South Korea, Philippines, Thailand, Malaysia, Hong Kong, Australia, New Zealand
- Americas: USA, Mexico, Brazil, Peru, Argentina, Chile
We serve over 100 countries globally, many of which are not listed here.
Where are your teams based?
Our consent collection teams are based locally in each country where we operate. Both our face-to-face medical representatives and tele-callers are native speakers who understand the language, healthcare ecosystem, and cultural sensitivities of their respective markets. This ensures maximum engagement, trust, and conversion.
How do you ensure compliance with data protection?
We strictly adhere to international data protection regulations and use state-of-the-art systems for secure data storage and management. All staff undergo extensive compliance and Pharmacovigilance training.
Can consents be collected indirectly?
Yes. Whether a client requires direct or indirect consents depends on their business needs. Often, it is recommended to accept indirect consent from gatekeepers such as receptionists, nurses, and secretaries to achieve better results.
What channels do you use to collect consent?
We use phone calls, face-to-face visits, email, WhatsApp, and digitally or physically signed forms.
Can phone calls be recorded for consent purposes?
Recording and storing phone calls depends on the client’s preference and the local legal framework. In several countries, it is mandatory to obtain consent from the HCP before recording the call.
Can we monitor the progress of our consent management campaigns?
Absolutely. Clients get real-time access to a live dashboard for performance tracking and progress monitoring.
How do you maintain database accuracy?
Our dedicated team continuously updates the database to reflect changes such as specialty updates, job shifts, or retirements among healthcare providers.
How do you ensure quality and accuracy of the consents?
We apply stringent quality assurance protocols. All calls and consents are monitored by our advanced AI systems that validate each consent, perform multilingual quality checks, and provide constructive, actionable feedback. This AI-driven system understands various dialects and is available for client review, ensuring full transparency and improved campaign outcomes.
How many attempts do you make to reach each HCP?
Depending on the client’s business requirements, we typically make between 2 and 6 attempts per healthcare provider. Based on our experience, 3 to 4 attempts yield optimal results in most cases.
Do you have an existing database?
Database is usually provided to us by the client. However, we have a strategic partnership with the company that owns the largest and most credible database for the global healthcare industry, which can be used to support such marketing and consent gathering activities.
When you call the HCPs, does your team identify as working for the call center company of the pharmaceutical company?
When we call, our team introduces themselves as calling on behalf of the client’s pharmaceutical company, ensuring professional and brand-aligned communication.
Is there a minimum or maximum size of project that you require?
We do not typically impose size restrictions. We have successfully executed projects ranging from small pilot programs to large-scale, multinational initiatives.
Can the consents/opt-ins be pushed directly to clients' CRM/Database/ERP?
Yes, we can push data in real-time using secure APIs. Alternatively, we can provide structured daily reports in spreadsheet format based on client preferences.
Can you integrate consent management with other marketing activities?
Yes. Consent management can be seamlessly combined with additional marketing and activation services provided by LiveSalesman or our strategic partners.
Do you provide evidence of consent?
Yes, evidence can be provided through recorded phone calls, email and WhatsApp trails, or digitally and physically signed consent forms.
Is each consent unique?
Yes, consents are exclusively collected and tailored for each client and their specific communication needs.
How experienced are you in managing global pharma clients?
We have extensive experience serving Fortune 500 pharmaceutical companies as well as numerous mid-sized pharma organizations globally.
How often should consent collection activities be conducted?
Frequency depends on your needs—ranging from one-time short-term campaigns to regular ongoing activities, especially necessary in regions with high turnover rates among healthcare providers.